United States

Designing and planning for your organization’s single billing office


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As health care organizations across the nation invest in integrated health information systems, many executives are contemplating moving toward a single patient billing platform and implementing a single billing office (SBO). An SBO enables patients to receive one comprehensive statement with patient balances across all network services and provides a central contact point to support all patient billing and customer service needs. The value proposition for organizations is two-fold: SBO improves patient satisfaction through simplified billing and customer service interactions, and also allows for cost savings and workflow efficiencies in the patient revenue cycle operations through standardized internal controls, policies and process management in a single office setting. 

Key to successful SBO implementation includes understanding the scale of change, and degree of work effort and professional guidance. Organizations that successfully complete this journey with the right support can realize the considerable benefits of enhanced patient experience and improved patient retention, in addition to operational efficiencies in the patient revenue cycle.

Read our white paper to learn more.


How can we help you?

To discuss how our team can help your business, contact us by phone 800.274.3978 or

Events / Webcasts


Health care industry webcast series

  • August 27, 2020


Preparing your organization for a federal compliance audit

  • August 20, 2020


Health care industry 2019–2020 webcast series

  • April 09, 2020