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Improving patient experience across the revenue cycle (webcast recap)


In our recent webcast, Improving the patient experience across the revenue cycle, RSM’s presenters explored the following:

  • Consumer trends in health care and the necessary changes organizations should consider to improve revenue cycle
  • Patient-focused call centers
  • Pre-service and point-of-service collection strategies
  • Single billing office considerations

Listen to the quick clips below from the webcast as presenter Santosh Raju, RSM health care advisory services manager, provides insights on growing consumer and provider trends as well as offers questions to consider related to whether to implement a single billing office strategy in your health care organization.

Watch the entire webcast for additional insights and helpful examples. For further information on this topic, download these case studies:

Questions? Contact us for more information, and register for upcoming webcasts in our ongoing series.


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