Delivering a modern experience requires a holistic approach that includes both customer facing and employee solutions.
Global forces have drastically changed customer expectations and business operations. To compete effectively today, your middle market business must adopt transformational strategies that start with the customer.
Explore these resources created to help you realize the promise of customer experience and employee experience.
What can you do to address talent gaps in the current employment landscape? Consult these resources for research findings and insight from our practitioners and other experts.
Connor Swegle, Chief Marketing Officer, Priority Bicycles
Robert Sulkow, Insights Manager, Genuine Origins
George Russell, Director of Home Improvement Programs, PHDC
Martin Sachs, Director, Project Management Office and Enterprise Applications, Frontline
Melanie Baker, Senior Director of Direct-to-Consumer Operations, Ste. Michelle Wine Estates
Rob Bogan, Chief Technology Officer, MG+BW
Our free best practices guide illustrates ways you can improve EX (and thus CX) with insights, including how to modernize hiring attraction and retention, conducting employee surveys to get a real-time read, and more.
