Delivering a modern experience requires a holistic approach that includes both customer facing and employee solutions.
Global forces have drastically changed customer expectations and business operations. To compete effectively today, your middle market business must adopt transformational strategies that start with the customer.
Explore these resources created to help you realize the promise of customer experience and employee experience.
Connor Swegle, Chief Marketing Officer, Priority Bicycles
Robert Sulkow, Insights Manager, Genuine Origins
George Russell, Director of Home Improvement Programs, PHDC
Martin Sachs, Director, Project Management Office and Enterprise Applications, Frontline
Melanie Baker, Senior Director of Direct-to-Consumer Operations, Ste. Michelle Wine Estates
All along, RSM has been fantastic, from understanding the problem, designing and architecting the solution, doing user experience testing to make sure it was the right solution, and then building the solution. I have been happy from beginning to end.
Rob Bogan, Chief Technology Officer, MG+BW
Alisa Garcia, Senior director of sales operations, Kymeta
The survey reveals that for company leaders, digital transformation is more than just upgrades or new platforms. Digital transformation can alter an organization’s trajectory and affect whether the company succeeds or fails.
Our free best practices guide illustrates ways you can improve EX (and thus CX) with insights, including how to modernize hiring attraction and retention, conducting employee surveys to get a real-time read, and more.
