E-commerce solutions

Get observations, tips, predictions and insights that you can use from the RSM technology blog. Check back often for what’s new—or subscribe for the ultimate in convenience.

You need to know about the latest in e-commerce tech. We stay on top of it for you.

In commerce, success is driven by customer experience. In fact, long before “customer experience” was a concept, Marshall Field, founder of the eponymous Chicago department store, said “Give the lady what she wants.” What customers want now, above all, is choice: where and how they shop, how they view products, how they decide among alternatives, how the product gets to them. Mr. Field would find satisfying customers today more difficult than before.

E-commerce has moved from being an alternate channel to, in many cases, the most important channel to connect with customers. Forward-thinking businesses are moving from a multichannel model to an omnichannel model, delivering cohesive, excellent service experiences regardless of how the customer engages. Of course, uniting e-commerce, brick-and-mortar, pop up, catalog and phone shoppers into one seamless experience takes back-end systems work in addition to the more glamorous customer-facing parts.

RSM can handle all of these aspects, “from concept to code” and all points in between. We combine deeply experienced technical consulting with the creativity and design resources of a digital agency. Our experience with hundreds of middle market companies gives us insights you won’t find elsewhere. Whether you’re brand-driven, technology-driven, growth-driven or profitability-driven, RSM will craft an innovative, creative commerce solution to ensure that you’re customer-driven.


Featured e-commerce services and capabilities

From concepts and design specs to coding, testing and implementation, we can do it all for you. For full project lifecycle, there’s no need to assemble a team from multiple vendors!

Recent insights from our e-commerce professionals

Catch up with current thought from our advisors and practitioners.

Great ways to launch or expand your e-commerce: We know them all.

We maintain the highest-level partnerships with Microsoft, Oracle and Sana. You get the latest features, training and thought because we stay on top of it all.

Contact our e-commerce professionals

Complete this form and an RSM representative will be in touch shortly.