NetSuite OpenAir PSA for clinical research organizations (CROs)

Industry-leading professional services automation software

NetSuite OpenAir PSA is the best-in-class professional services automation (PSA) software, designed for all manner of professional services organizations, as it includes the features necessary for supporting the complex trials clinical research organizations (CROs) manage. When making a PSA selection, it’s important to select a tool that will not just support you today, but grow with you as you take on ever-larger trials and work with more demanding sponsors.

Excel-based study trackers may have worked fine in the past, but today they present real risks. Without an integrated platform for project management and project accounting, it’s easy to lose revenue due to missed change orders. Excel-based trackers also increase the likelihood of errors and introduce the risk of project revenue not being recognized accurately under ASC606 and IFRS15.

NetSuite OpenAir PSA gives you the ability to run core business operations, including project management, resource optimization, project accounting, time and expense management, and billing and revenue recognition, on one system. Delivering end-to-end automation and visibility, NetSuite OpenAir PSA enables CROs to gain real-time insights, increase study profitability, maximize billable resource utilization and make informed, data-driven decisions.

NetSuite OpenAir PSA modules include:

Integrations: OpenAir Connect provides deep integrations to both front office (NetSuite CRM, Salesforce, Microsoft Dynamics CRM) and back office (NetSuite, SAP, Oracle Financials) systems.

Time sheets: Whether you bill your pharma clients on a time and materials basis or used fixed fee contracts, it is critical to understand the costs associated with delivering that study. This includes direct expenses, pass-through and labor costs. The only way to accurately understand your data costs is to have your project resources track time to projects. Given the difficulty in finding good talent, it is critical to make it simple for employees to enter their time. With NetSuite OpenAir, users can quickly and easily capture detailed time sheets whether in the office or on the road.

Project management: This solution enables project managers and team members to collaborate on studies and maintain a current, accurate study status at all times, allowing managers to proactively identify and resolve potential threats to the success of each engagement. The result is an improved project completion record and more satisfied clients.

NetSuite Open Air Buyer's Guide

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Resource management: Getting the right resources assigned to a study is complex, and no tool will magically solve that problem. What OpenAir PSA provides is better information to support your team making these decisions: find the right resources based on experience in a specific therapeutic area, a specific country or even past successes with this client. As projects change, OpenAir PSA will lend you visibility into how certain factors will affect your resource assignment and identify when you need to generate a new staffing plan.

Invoicing: Easily and efficiently manage and analyze project finances with NetSuite OpenAir's project accounting module. OpenAir project accounting and billing software provides powerful tools, including bid preparation, client billing and internal chargebacks, time and expense tracking and tracking pass-through expenses back to clients, all across multiple offices and mobile employees.

Reporting and dashboards: Your PSA tool only provides you value if it allows you to identify challenges and opportunities in real time as your backlog of studies evolves. With this in mind, NetSuite OpenAir provides robust reporting and analytical tools, integrated across all modules, to deliver on-demand, real-time data. Over 75 standard reports are included out of the box.

NetSuite OpenAir PSA is proven to quickly drive tangible results by:

  • Increasing resource utilization, project margins and on-time project delivery while driving down IT costs, decreasing project accounting and overhead and expediting billing cycles.
  • Improving invoicing accuracy, streamlining revenue recognition and increasing visibility into your services organization.
  • Empowering the project resources with anytime, anywhere access in the cloud, supporting users where they work: at their desk, at an investigator meeting or wherever they need to work.

Are you running a global CRO?

As clinical trials grow more global and complex, CROs need to scale globally to match. NetSuite OpenAir PSA provides real-time access for CROs with global services pools and multicurrency, multi-subsidiary, multitaxation and multilanguage requirements. You can find the right resources for each project, regardless of their physical location, and easily bill their time in the project currency while accounting for the hours in the resources' local currency—all from a single system.

As the leading NetSuite solution provider worldwide, RSM combines deep OpenAir product knowledge with an extensive background in life sciences:


  • Experienced professionals with real-world OpenAir experience
  • Proven implementation process based on prior implementations
  • Integrated delivery, including resources focused on life sciences and CROs
  • Knowledge transfer through best practices discussions
  • End-user training services


  • Review of current system status
  • Discussions around current pain points and recommended best practices
  • Implementation and documentation of proposed changes
  • New feature training
  • Peripheral systems integrations

Managed services—administration and support

  • Access to knowledgeable OpenAir consultants who understand life sciences and CROs
  • Review and implementation of new release features and system configuration changes as needed
  • Configuration reviews to identify areas of need
  • Reporting and dashboard work

View our OpenAir webcast

NetSuite OpenAir PSA is the best-in-class professional services automation (PSA) software designed for all manner of professional services organizations, and can be easily integrated with enterprise resource planning (ERP) solutions already in place. For more information, download webcast slides here.

Why partner with RSM?

What RSM brings

  • Deep industry knowledge
  • Personalized service from local offices
  • Proven implementation methodologies from 30+ years of ERP and CRM experience
  • On-shore client support
  • Largest Global NetSuite Partner serving  1,500+ NetSuite Clients since 2004


  • NetSuite Worldwide Solution Provider Partner of the Year 2013-2014, 2016-2020
  • NetSuite SuiteCommerce Partner of the Year 2019
  • Accounting Today VAR 100: Ranked #1 2015-2020
  • Bob Scott’s Insights Top 100 VAR 2011-2020


  • SuiteSuccess
  • SuiteCommerce Digital Agency Partner
  • SuiteCommerce In-Store 
  • ERP Consultants
  • SuiteCloud Developers
  • SuiteFoundation 
  • ARM and Multi-Book 
  • SDN Partner

How can we help you?

Contact us by phone  +1 800 274 3978 or submit your questions, comments or proposal requests.