Managed IT services

Enjoy the flexibility of outsourcing the entire IT function or select components like infrastructure, help desk, CIO advisory, staff augmentation, Microsoft 365 and more.

RSM's co-managed IT services is our customized solution for companies seeking a trusted partner to co-manage your IT department. Our co-managed IT services combines your existing in-house IT team with RSM professionals to create a single comprehensive, effective IT operation. RSM will tailor a managed solution based on your business needs, existing IT expertise, geography, regulatory requirements and current business applications.

Below is a list of services that can be delivered individually or bundled together.

• Managed security: RSM will help to secure your workplace through CISO advisory and program management, continuous compliance monitoring, security operations center, vulnerability and technical security, security awareness, digital forensics and response to protect your IT environment.
• Managed Microsoft 365: Moving to Microsoft 365 is a game-changer for organizations and RSM is here to help maximize your Microsoft investment. Our team delivers end-to-end health monitoring, advanced IT pro support, QuickHelp™ learning platform, unlimited cloud backup, Core View™ compliance reporting and strategic planning and optimization.
• Managed endpoint: RSM offers unified endpoint management solutions that can include end-to-end asset management, threat protection, mobile device management, Zero Trust enablement, managed detection and response and hardware procurement and provisioning. You can offload some of the more mundane aspects of managing end user computing devices, so your IT team can focus on more strategic initiatives.
• Managed service desk: RSM operates a U.S.-based 24x7 service desk with global coverage that can provide Tier 1 support to your end users or can act as an escalation point for your internal help desk (Tiers 2 and 3).
• Managed infrastructure: RSM provides a resilient foundation offering 24x7 monitoring of your critical infrastructure that provides peace of mind in the event of business interruption or catastrophic events. Our team can also deliver support plans to manage network services, voice services, datacenter (cloud/on-premises), disaster recovery as a service and managed Azure/AWS and private cloud environments.
• CIO advisory: RSM can provide experienced IT leaders as additional horsepower to assist your organization in making sound IT investments and ensuring your IT staff has the right sense of urgency and direction.
• Loaned staff: RSM can supplement your team and bring in specialists for short- or long-term assignments on-site, including analysts, database administrators, application developers and network engineers.

RSM’s financial institution technology (FIT) outsourcing solution improves the health of your IT infrastructure. FIT goes beyond standard outsourcing includes technology advisory consulting, risk management, cloud technology services and infrastructure as a service.

Find security in outsourced technologies

The banking industry is becoming more reliant on complex technologies to meet the increasing demands of staff and customers. However, the tightening labor market is making it difficult to find and retain top information technology (IT) talent. While institutions are adopting increasingly intricate business processes and systems, internal teams are struggling to respond to emerging trends, client demands, regulatory requirements and security threats.

RSM’s financial institution technology (FIT) outsourcing solution improves the health of your IT infrastructure. FIT-as-a-Service goes beyond IT outsourcing to include:

• Risk management
• Cloud technology services (IaaS)
• Technology advisory consulting
• Regulatory compliance services

RSM has built a comprehensive managed IT solution that optimizes technology solutions across the spectrum of financial institutions and can be bundled into a fixed-fee user subscription model for a predictable spend.

We deliver a full range of services that provides you with consistent technology support costs.

RSM managed IT services is a highly scalable platform that combines our industry knowledge with the essential IT functions organizations need to run a high-performing, innovative IT department. We are the next generation managed services provider (MSP) ready to guide your organization through its digital transformation.

A flexible approach to managed IT services

Unlike other managed IT service offerings, RSM utilizes our full range of services to develop a customized solution to meet your needs. You have the flexibility to choose a co-managed platform, with our advisors working alongside your IT staff, or outsource your entire IT department. Either way, your technology infrastructure becomes more mature, and your technology support costs are more consistent, with a predictable monthly expense. You can bundle any or all of RSM's managed IT services, based on your unique technology needs.

Fully managed IT services

• All-inclusive bundle of services
• Unlimited 24/7 helpdesk support
• Simple per user/month pricing
• Dedicated delivery team and technical advisor
• Microsoft 365 licensing and learning
• CIO-level strategic IT guidance

Finding a Technology Partner who understands your business is crucial in today’s specialized service industry.  RSM’s experience serving the Life Sciences community has allowed us to craft a purpose built managed IT solution with a focus on security, productivity, and scale.

We’ve got managed IT services down to a science.

Life sciences companies evolve and grow very differently than most industries. As they move through the various stages from discovery to commercialization, they are presented with new and unique technology challenges. These challenges often result in committing valuable internal resources to IT operations and cybersecurity, rather than focusing on the mission and the science.

However, RSM can help your employees concentrate on the science and growth while enabling technology to support the business. RSM has developed industry know-how, best practices and technology platforms to support life sciences companies in the following areas:

• Bioinformatics and cloud computing
• Compliance and regulatory support
• Cybersecurity and security awareness training
• Digital workforce enablement
• Strategic IT and office space planning
• End user onboarding
• Asset lifecycle management
• Financial systems and outsourced accounting

RSM has built a comprehensive managed IT solution that optimizes technology and security solutions across the spectrum of life sciences companies, including biotechnology, pharmaceuticals, medical device and CRO/CMO.

Our managed IT solution for life sciences is comprised of a full range of services that can be bundled into a scalable fixed-fee user subscription model for a predictable spend.

Our managed IT for nonprofits offers technology solutions for associations, religious organizations, public charities and private foundations. You can secure donor data, online fundraising, social media integration and mobile solutions.

To be successful, today’s nonprofit must have a technology department that rivals that of commercial, for-profit businesses with the know how to weave together digital transformation technologies to further its mission. With RSM’s help, our clients aspire to be nonprofit technology leaders in the areas of:

• Securing donor data and protecting against cyber threats
• Unified relationship management and organizing tools
• Online fundraising, mobile solutions, and social media integration
• Empowering staff productivity with innovative digital collaboration solutions
• Predicting outcomes and visualizing program efficacy for stakeholders

RSM has built a comprehensive managed IT solution that optimizes technology solutions across the nonprofit spectrum of public charities, associations, religious organizations, and private foundations. The solution can scale from a single office organization to large global NGOs.