Fully managed IT services

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RSM delivers a complete, fully managed IT solution for a predictable monthly fee

Our fully managed IT services (FMITS) program caters to organizations that seek a completely outsourced IT department. It's tailor-made for both commercial and nonprofit organizations, fitting seamlessly whether you have a traditional, hybrid or virtual workforce. And the best part? Transparent pricing, structured on a per-user, per-month fee model.

Many FMITS clients don't have internal IT staff. But when they do, it's often to oversee managed services or lead internal projects. In such instances, our mission becomes simple: offer a unified, unparalleled experience for every end user.

Dive deeper into the RSM FMITS advantage

A bundled managed IT solution delivers a powerful combination of trained personnel, refined processes, and advanced technology, offering businesses a turnkey answer to complex IT challenges. This integrated approach streamlines operations, reduces risk, lowers costs and frees companies to concentrate on their core mission.

: Expect strong core “blocking and tackling” managed services, from vigilant monitoring and network management to timely patching for your devices.

: Our service desk operates around the clock, every day of the year. Our first contact resolution, answer delay and end-user satisfaction metrics are credited to dedicated client teams, rigorous training and a best-in-class IT service management platform—DASH—built on ServiceNow^TM.

: We bolster your security posture with RSM Defense's robust capabilities. Benefit from top-tier security training, AI-enhanced threat protection, 24x7 security operations and a foundational critical controls review during onboarding.

: We can fine-tune your Microsoft 365 tenant to your specific business requirements, enhancing performance, security, and collaboration. In addition to day-to-day administration, we optimize your licensing spend, provide cloud to cloud backup services, and seek out training opportunities to make your staff more productive.

: Our commitment? A technology action plan delivered within the first 90 days of your onboarding. Plus, you benefit from quarterly business reviews, ensuring we're always aligned and evolving to serve you better.

FMITS can be augmented with optional offerings: premium PC deployment, recurring on-site support, custom backup solutions, consulting projects, C-suite advisory services, managed cloud/hosting and functional business application support for certain ERP systems. Microsoft 365 licenses sold separately.

The solution: An all-inclusive approach to fully managed IT services

Within the foundational four pillars, all services are bundled into our per-user monthly pricing model. We've designed diverse pricing tiers to cater to the unique demands and support expectations of various end-user profiles, be it information workers or frontline staff. While our FMITS solution is optimized for small and medium-sized organizations, it's flexible enough to serve larger organizations.

Resources to evaluate managed IT services

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Featured client success story

Community bank aspires to embrace technology

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"We value RSM because they’re going to do what they do best, and that’s helping us to understand how technology fits into our strategic goals. And that allows us to do what we do best, and that’s banking."”

Deb Worm, Assistant vice president, F&M Bank

Accounting firm establishes a powerful IT platform

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“It’s really been a hand-in-hand relationship. And as we grow, and as RSM and the managed IT team grow with us, we’re going to keep going down the same path together.”

- Nicholl Amurao, Firm administrator, Rosenfield & Co.

RSM provides outsourcing services to support biotechnology company operations over the years

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“It’s great to have one company that you trust to do everything that you need, in a timely manner and with professionals who know what they are doing.”

- James Murphy, Vice president of finance and controller, Sigilon Therapeutics Inc.

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Developing your outsourcing and managed services strategy

So many factors are creating a challenging labor market for middle market businesses. Learn how you can use outsourcing effectively to solve your workforce challenges and gain the skillsets and manpower you’re missing.

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RSM US LLP is a limited liability partnership and the U.S. member firm of RSM International, a global network of independent assurance, tax and consulting firms. The member firms of RSM International collaborate to provide services to global clients, but are separate and distinct legal entities that cannot obligate each other. Each member firm is responsible only for its own acts and omissions, and not those of any other party. Visit rsmus.com/about for more information regarding RSM US LLP and RSM International.

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