The work with a new technology solution does not end after implementation. Several tasks must be managed within a platform to deliver anticipated value, including planned and unplanned system enhancements, as well as process adjustments as business demands evolve.
However, many organizations do not have the internal resources or system experience necessary to manage ongoing changes and complex projects. In many cases, external resources are necessary to optimize human capital management (HCM) systems and keep processes secure, efficient and compliant.
Tredegar Corporation, an industrial manufacturing company, recently worked with RSM US LLP on a Dayforce HCM system implementation, which resulted in elevated people processes with significant cost savings. With the success of that initiative, Tredegar chose to continue working with RSM for managed application services (MAS) to sustain the positive momentum within the Dayforce platform.
“We talk very detailed about what your needs are so we can always say, ‘Is that driving to the vision that you have for this solution in the end?’” says Karen Shropshire, Dayforce supervisor at RSM. “Ultimately, we want to do such a great job for you that you will stay with us and we can be part of your ongoing support.”
With MAS, Tredegar continues to get the most out of Dayforce as the business changes and as the HCM system evolves in response to business needs and goals. In addition, RSM provides guidance for users if challenges arise, manages seasonal adjustments that may be necessary and configures modifications to account for changes like new benefit plans and deductions.
“We customize or flex the service for clients depending on what the actual business need is,” says Shropshire. “We don't fit them into a box. We try to fit everything around the client.”
We customize or flex the service for clients depending on what the actual business need is. We don't fit them into a box. We try to fit everything around the client.
“RSM's continued support has been phenomenal,” says Chris Westphalen, payroll coordinator at Tredegar. “We often have things that we need changes to. For example, we had a couple of pay groups or locations that changed their pay period. Processing from Monday to Sunday changed from Sunday through Saturday, so those were pretty big changes that needed to be made.”
Year-end is a critical time for any payroll and benefits team and for the Dayforce platform. The RSM MAS team works with Tredegar to review their Dayforce system setup, W-2s, and wage and tax management reports so they feel comfortable during year-end and have no compliance issues.
“The way RSM helps us at year-end, they step in and catch anything that we may have missed,” says Niki Henry, benefits administrator at Tredegar. “I work specifically with benefits, so if there's anything that would cause a major disruption for the upcoming plan year for the employees, RSM is able to step in and make sure that all the t's are crossed, all the i's are dotted.”
Open enrollment is another critical process that requires effective payroll and benefits processes for success. Tredegar leverages the experience of the RSM Dayforce MAS team to create a seamless approach that reduces the pressure on internal employees.
“RSM has been invaluable with our open enrollment seasons every year,” says Henry. “They have gone above and beyond to help us with every facet of open enrollment, and I don't think we could have done it without them. Our employees don't see the back-of-the-house stuff that goes on. They don't see the points where we want to tear our hair out. And that is because of RSM. RSM makes open enrollment, or really just anything throughout the year, seamless.”
Technology evolves rapidly, presenting new opportunities to streamline payroll and benefits processes while managing increasing compliance challenges and evolving employee expectations. With RSM in their corner, Tredegar continues to benefit from timely task management and advice, optimizing the value they get out of their Dayforce system.
“Things work so seamlessly with them,” says Henry. “The fact that we can email or call at any time, and they just step in and help with whatever it is—from fixing a report to fixing end dates, to working with benefits and payroll, and all these facets of our company—I don't think we would run as smoothly without them.”
Ultimately, Shropshire believes that the relationship between the two companies has built a foundation for success. “I adore the Tredegar team,” she says. “They have truly inspired us to be better at what we do. They ask great questions, and because of that, it makes us be on our A game all the time. And it is a privilege to work with them.”
