The power of being understood applied to digital commerce

Leading the way in enabling meaningful digital transformation in the middle market

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Most agencies build your store. We connect it to the rest of your business

Shopify Plus is a powerful commerce platform, but for middle market organizations, the real complexity is rarely the storefront. Integrations, data flows, financial controls and operational processes connect commerce to how you actually run the business.

RSM brings a perspective that pure-play Shopify agencies cannot. We have implemented enterprise resource planning (ERP) systems for thousands of middle market companies. We serve retail, consumer goods and manufacturing clients across audit, tax and consulting. When we implement Shopify Plus, we design it from the back office forward, so your commerce platform strengthens your operations rather than creating a new silo.

That is why brands choose RSM: not just for Shopify experience, but for the business acumen behind it.

Why Shopify Plus fits the middle market

Middle market commerce teams face a specific challenge: they need enterprise-grade capabilities without the cost, complexity and staffing demands of legacy platforms. Shopify Plus meets that need, and RSM helps clients take full advantage of it. Key features and functionality include:

A platform that handles 10,000-plus checkouts per minute with 99.99% uptime, so your team is not managing infrastructure during peak seasons
Native B2B capabilities, including custom price lists, company accounts and payment terms, which reduce the need for costly custom development
A mature API ecosystem with over 8,000 apps makes integration with your ERP, OMS and marketing stack faster and more predictable
Unified online and in-store data through Shopify POS, giving finance and operations teams the visibility they need across channels
Lower total cost of ownership versus Salesforce Commerce Cloud, Adobe Commerce and other enterprise platforms, with faster time to launch

What sets RSM apart from other Shopify providers

There are hundreds of Shopify providers; most are digital agencies. RSM is one of the few that combines Shopify delivery with the full weight of a top consulting firm. With RSM, you can leverage the power of:

Industry teams that know your business. Dedicated retail, consumer goods, manufacturing and life sciences practices with professionals who understand the regulatory, operational and financial dynamics of your industry.
A "Premier" member of the Shopify Partner Program. Our team has verified skills, Shopify Plus and B2B certifications, and a partner development manager who connects our team directly to Shopify product and engineering resources.
Built-in financial and operational controls. Our roots are in audit and tax. We design commerce programs that support clean financial reporting, tax compliance and auditability from the start.
Scale and continuity. More than 90 offices across North America, supported by a global network of over 56,000 professionals in 120 countries, with teams structured to support programs from initial assessment through long-term managed services.
ERP depth no digital agency can match. We have performed thousands of ERP implementations across NetSuite, Microsoft Dynamics and Sage Intacct. When we build Shopify integrations, we know the system on the other side.

Services across the full Shopify lifecycle

We support every phase of the Shopify Plus program. What makes each engagement different is the operational, financial and industry context we bring to the work.

Strategy and assessment

We evaluate how Shopify Plus fits in the context of your business applications, your channel strategy and your operational maturity.

Platform readiness
A phased roadmap tied to business milestones and budget cycles
Commerce operating model design, including roles and governance

Implementation and replatforming

We deliver comprehensive implementation guidance, whether you are launching on Shopify Plus or migrating from Magento, Salesforce Commerce Cloud or a legacy platform.

Theme-based or custom storefront builds aligned to your UX and brand
Data migration for products, customers, orders and content
Checkout, payments and tax configuration aligned to controls

B2B commerce

RSM has deep experience across wholesale, distribution and manufacturing. We design B2B experiences that reflect how your buyers purchase.

Customer-specific catalogs, price lists and payment terms
Quote, approval and invoicing workflows
Role-based permissions and self-serve reordering

Shopify POS and unified commerce

We help retailers connect online and in-store activity into a single operating model with shared inventory and customer data.

Multilocation point of sale (POS) rollout and device configuration
POS extensions tailored to store operations
Unified reporting across e-commerce, retail and wholesale

Integrations and data

This is where RSM's advantage is clear. We have implemented the ERP and CRM systems that Shopify needs to connect to.

Prebuilt patterns for NetSuite, Dynamics 365 and Sage Intacct
OMS and WMS connectivity for fulfillment and inventory
Financial posting and tax configuration aligned to audit requirements

Optimization and managed services

After launch, we stay engaged. Our managed services teams handle performance, updates and roadmap execution.

Conversion rate optimization, site speed and checkout
Release and customization management
Seasonal scaling support and ongoing feature development

How we deliver Shopify Plus programs

Every Shopify Plus implementation touches commerce, operations and finance. Our delivery approach reflects that scope. We conduct end-to-end testing from checkout through fulfillment and financial posting because that is where middle market programs break down.

Assess

Map current systems, identify integration requirements and confirm Shopify Plus fit.

Design

Define solution architecture, integration patterns and data model. Validate with finance and fulfillment teams.

Build and launch

Configure Shopify Plus and build integrations. Test the full order-to-cash journey.

Optimize

Measure against business KPIs. Improve conversion and efficiency. Plan the next phase.

On-demand webinar: Beyond the basics, unlocking growth potential on Shopify Plus

RSM professionals walk through how growing brands use Shopify Plus to connect commerce to operations, improve performance and build loyalty (On-demand, 60 minutes).

Watch on demand now

Recent insights from our e-commerce professionals

Catch up with current thought leadership from our advisors and practitioners.

See all digital transformation insights

Start a conversation with our e-commerce team

Whether you are evaluating Shopify Plus, planning a migration or looking to improve an existing implementation, our team can help. Tell us about your goals, your current environment and your timeline. Our discussions will focus on practical next steps aligned with your business priorities.