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Read RSM's response to global IT outages.

CrowdStrike global IT outage

Incident response information and actions

Contact RSM risk advisors

What happened in the CrowdStrike incident?

CrowdStrike, a US-based cybersecurity solution providing endpoint detection and response (EDR) services, experienced a significant technical issue during the early hours of July 19, 2024.  This incident, reportedly due to a software update, primarily affected Windows PCs causing a widespread downtime on these systems, affecting businesses and public services around the globe.  Mac and Linux hosts were unaffected. 

How should affected companies respond to the IT outage?

In the immediate aftermath, affected companies should:

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Securely restore operating systems

Email our CrowdStrike response team at recovery@rsmus.com or call 1.800.274.3978.

Email RSM response
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Monitor for phishing and malware attacks

While you are focused on restoration, bad actors may be focused on you. 

Cybersecurity monitoring
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File insurance claims

If you have experienced a financial loss due to this outage, we can help you understand your options. 

Insurance claims advisory

How can you better prepare for future IT disruption?

Whether or not your business was directly impacted by the CrowdStrike outage, gain confidence in the face of the next unknown.  Our risk advisory team will assess your vulnerabilities and implement plans to increase your protection and resiliency.   

CrowdStrike incident insights and resources

Contact our cybersecurity and data privacy risk consulting professionals

Complete this form and an RSM representative will be in touch shortly.

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