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Are telecom and technology businesses prepared to grow with 5G?

INSIGHT ARTICLE  | 

For the telecom and technology industries, the fifth generation of wireless networks (5G) will provide game-changing opportunities that will expand to other industries as well—from manufacturing and retail to health care and education, to name just a few. 5G stitches together technologies of the past decade and enables new technology use. It provides 10 to 100 times faster download speeds, up to 10 gigabits per second. With 5G, data processing is faster and smarter, streaming is clearer and uninterrupted, and immersive utilization and experiences like those provided via augmented reality (AR) are remarkably real in a variety of applications, from virtual reality dressing rooms and mobile gaming platforms to remote health care access and AR-supported maintenance solutions on the manufacturing shop floor.

5G technology is already available in some cities across the United States, with broader rollout in other cities and parts of the world in the coming 12 to 24 months. Industrial and enterprise customers will initially represent the largest portion of 5G subscribers, followed by mobile phone subscribers over the next five years. It’s expected that in just four years, mobile phone 5G adopters will climb to more than 179 million strong in the United States.

5G use opportunities will continue to grow and be sustained for a longer period of time as well. This long-tail timeline will allow for more businesses to leverage the technology and integrate it into current systems and services (see graph below). Interestingly, when 4G was launched, 5G was quickly nipping at its heels as technology industry innovators were already in planning mode for 5G. This pattern won’t likely be replicated with 5G since 5G appears to be the technology for both now and the future; 5G will therefore provide more long-tail opportunities and innovation for businesses.

The 5G job wave

5G is more complex than prior generations of wireless technology and will represent an opportunity for the services arms of telecom providers. With so many industries using automation, the telecom industry’s deployment and support of 5G over the coming decade is expected to add jobs on a global basis. To understand the impact of 5G on labor, it’s important to remember that 4G technology increased wireless-related jobs in the United States 84 percent over three years, according to The Wall Street Journal. As a result of the added complexities that come with the fifth generation of wireless technology, it’s anticipated that telecom jobs growth in the coming years will outpace previous generations. According to estimates, the entire 5G value chain could provide $3.5 trillion in overall economic benefits and support 22 million jobs.

Concerns about Huawei and other challenges

Yet, despite the clear opportunities for business growth and job increases amid the excitement about what 5G promises, it’s important to be aware of the global political saga that has played out between many countries and Huawei Technologies, the telecommunications equipment and consumer electronics manufacturer. The China-based company finds itself well-positioned to be a preferred provider to support the global rollout of 5G; many in the tech industry regard its products to be superior. Despite producing top-rated equipment, however, Huawei has been barred by an increasing number of countries, including the United States, due to allegations that the company is using its products for espionage. To guard against technology theft, telecom carriers like T-Mobile plan to work instead with Huawei’s rivals, including Nokia, Ericsson and Samsung. In a climate of urgency to be first to market with 5G, something the Trump administration has advocated for U.S. companies, it is important for businesses to be mindful of security challenges and other risks in the race to launch.

In addition to challenges involving technology security and partnering with trusted telecoms, 5G poses other risks including concerns over new regulatory compliance for companies to address, capital and resource demands to build supporting infrastructure, as well as growing concerns on whether skilled workers will be ready for 5G specialized demands. As mentioned earlier, 5G could mean millions of new jobs, but will employees be ready for this job wave with the enhanced skills needed to tackle 5G’s new frontier and complexities?

Preparing for 5G

What should telecom and technology companies do now to prepare for 5G opportunities? The technology certainly provides avenues for company growth, but some careful initial groundwork is needed to understand fully how 5G can advance business development initiatives. For starters, consider the following questions to get you on the 5G trac:

  • Do you have access to the 5G network, and if not, when will 5G be rolled out in your location(s) of business?
  • How will 5G affect your business’s existing telecom and technology services? Faster interactions, improved experiences, efficient management of the internet of things?
  • Does your business have developing services currently that would be improved by 5G? How can you integrate that technology into your innovation efforts?
  • Are you prepared for the additional infrastructure costs resulting from the 5G launch? Can you offset these costs with efficiencies and cost savings in other areas of the business?
  • How will you train current employees and recruit new talent needed to address new 5G opportunities?
  • Do you require a provider to assist you with 5G rollout? What is your process in identifying a trusted provider and carrie
  • Have you assessed your current security and privacy practices and determined how 5G will affect these practices?

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Steve Ingram  
National Technology Practice Leader

800.274.3978