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2020 retail holiday season

Knowing the post-pandemic consumer is key for the holidays

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The pandemic has affected consumer buying behaviors and preferences. According to Coresight Research, 60% of consumers indicated they will maintain their changed buying behaviors and expectations post-COVID-19. Seamless online shopping, fast delivery, curbside pickup, easy returns and more will continue to be the norm. Retailers big and small will need to adjust to attract and retain these savvy customers during the holiday season and beyond. 

Are middle market retailers positioned to compete? What adjustments must be made?

Listen to Matt James, Chief Operating Officer talk about how Hickory Farms is approaching the 2020 Holiday Season

View more 2020 Holiday Retail Outlook Conversations

How can middle market retailers foster strong relationships with customers, offer optimal experiences and provide needed products and services while also managing risk and turning a profit? 

Watch more videos of conversations between Matt James, COO of Hickory Farms; John Nicolopoulos, Retail and Restaurant Sector Leader; and Chris Shaker, Retail Senior Analyst about what to expect this Holiday Season.


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2020 Holiday Retail Outlook Conversations

2020 Holiday Retail Outlook Conversations

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