SuiteCommerce InStore – Setting up a custom discount

SuiteCommerce InStore (SCIS) allows for a true omnichannel experience with the NetSuite platform, especially when bundled with SuiteCommerce Advanced (SCA), an Ecommerce platform. Getting the hang of setting up common customer service and in-store operations scenarios may stump even an experienced NetSuite administrator, because at times it requires a modified approach to making the best of the base functionality of the platform. Setting up a custom discount that can be quickly leveraged by the sales clerk behind the counter in a brick and mortar store is one of these tasks. This installment of the Tips & Tricks will show you how to configure an easy-to-apply custom discount option in SCIS.

High Level Steps

Create a discount item called Custom Discount with rate 0 (You can find detailed instructions on SuiteAnswers Answer Id: 45373)

1. Go to Lists > Accounting > Items > New (Administrator)
2. Click Discount in the list of item types
3. Enter information in the fields listed below:
   Item Name/Number – Enter a name for the discount. The information you enter here is displayed in SCIS
   Description – (Optional) Enter a description for the discount. The information in this field is not displayed in SCIS
   Rate – Enter a dollar amount or percentage of the rate of discount. The information in this field is displayed in SCIS
   Subsidiary – (Required if you use OneWorld) Select a subsidiary from the list
4. Click Save
5. Go to Customization > Lists, Records, & Fields > Record Types (Administrator).
6. Scroll to SCIS Settings, and then click List in that row.
7. Click Edit next to an existing SCIS Settings record to make changes.
8. Click the General subtab.
9. In the SCIS Location Discounts list, select the discounts that you want to make available to SCIS.
10. Click Save.

Go to SCIS Settings->General Tab->Check Use Default Discount and select the Default Discount

Use the custom discount on SCIS transactions.