Meet the RSM Managed IT Services Team

Each RSM technology professional knows how important the security and reliability of your information technology is to your business. Watch and listen as RSM managed IT services team members describe the role they play in maximizing their customers’ technology investment. Our next-generation outsourcing program includes comprehensive security and threat protection services, a best-in-class 24x7 help desk, private cloud hosting capabilities, and network operations centers that provide total network transparency. RSM’s managed IT services professionals become a part of your team, whether you choose the fully managed program, our co-managed option, or the RSM Office 365 program

RSM Account Manager – “It’s important to understand the client’s business.”

Cameron Rohn describes how an account manager is concerned not only with keeping the customer’s "IT lights on," but also helping drive digital transformation and innovation. 

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RSM Service Desk Manager – “Every customer is unique.”

Josh Steinberg explains how the RSM service desks and network operations centers serve as the customers’ front line for problem solving, with a goal to prevent failures before they happen. 

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RSM Field Consultant – “I love that every day is a new challenge.”

George Wong talks about RSM’s team approach to serving managed it services clients, and how, as a field consultant, he is completely immersed in his clients’ business and IT systems. 

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RSM Engineering Group Manager – “It’s important to be able to translate complex IT concepts.”

Adam Caputo defines his goal as an RSM Engineering Group Manager as the ability to utilize RSM’s best technical talent to support our clients’ digital transformation needs. 

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RSM Service Desk Analyst – “Clients really like this 24x7 coverage.”

Mike Howard describes the RSM help desk team’s ability to handle IT infrastructure support from soup to nuts, including after-hours calls from clients traveling internationally. 

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RSM Co-Op Intern – “I have the opportunity every day to impact client satisfaction.”

Julia Carr portrays RSM’s goal to continually bring new talent and ideas to the table through internship programs that round out the intern’s education with great real-world experience. 

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