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iMIS Engagement Management System (EMS)

RSM helps organizations take their iMIS EMS platform to the next level

A four-time winner of the Authorized iMIS Solution Provider of the Year award, RSM’s team of iMIS consultants has extensive experience serving hundreds of nonprofit organizations of all types and sizes throughout the United States and Canada. By leveraging our business and consulting insight, you can transform your iMIS deployment—improving membership services, personalizing your members’ experience and taking full advantage of the power of iMIS.

How can we help you?

Contact us by phone 800.274.3978 or
submit your questions, comments, or proposal requests.

Since 1991, the iMIS platform has helped thousands of nonprofits grow revenue, reduce expenses and improve performance. Long after its introduction, iMIS remains the EMS industry leader, serving associations and nonprofits of all sizes by setting industry trends and delivering best practices through a large network of authorized iMIS consultants.

The iMIS platform remains a strong option for association software when organizations require an all-in-one solution. It includes sophisticated membership and engagement functions, donor management, event and conference tools, and accreditation functionality in a website management and engagement platform that’s easy to deploy and maintain.

RSM’s team of consultants has been providing iMIS implementation and platform-related services for more than 25 years. Our practice leader was the founding member of NiUG, the international iMIS users group now operating in the United States, Canada and Australia. We are one of the largest iMIS services organizations, focused on providing high-value support and guidance at every step of the implementation and upgrade process.

With RSM, you have access to skilled resources that will help you get the most out of your investment. For some, that means out-of-the-box implementations. For others, it means working together to develop a comprehensive enterprise solution to meet specific needs that may initially seem overwhelming.

Implementations

The RSM implementation team offers proven project management methodologies, regular status updates and a focus on open communications for the duration of our projects. For every project, your assigned project manager will build, share and maintain project documentation that includes:

  • Requirements and business process review
  • User stories
  • A project schedule, milestones and task lists
  • Issues and resolutions
  • Biweekly status reports and budget versus actual figures

Upgrades

RSM handles every aspect of an iMIS upgrade. We have direct experience with third-party integrations, complex upgrades, integrations with popular content management system (CMS) platforms, and custom applications that were developed in-house or with other providers. We have a deep understanding and awareness of how to upgrade efficiently and with minimal risk. Even if you need extensive customization, we can help you move forward. We will strive to prioritize tasks, reduce confusion, mitigate risk and offer creative solutions.

System audits

For clients who need to understand where they are relative to the latest iMIS release, or who need a road map and recommendations on how to move forward, an iMIS system audit is an excellent option—and a vital tool for budgeting and change management.

Redeployments

Intrigued by iMIS EMS, but feeling you need to hit the reset button and redeploy? We will analyze your current deployment and look closely at your critical business functions to see how your software is aligned with your business objectives and long-term plan. We often find layers of unused logic, confusing customizations, SQL scripting where the logic and results are flawed, or reporting that is inaccurate and irrelevant to your current business needs.

Engagement projects

Our professionals can help you strategize, develop metrics and put your engagement module in place quickly. We then assist you in putting your engagement scoring to work in personalization routines and member retention campaigns.

Website services

The RSM web services team leverages the tools in iMIS, RiSE and other CMS platforms to produce engaging and highly functional web journeys for your constituent base. Our team of consultants and developers supports a large iMIS client base and has an impressive track record for client satisfaction, creativity and innovation. Our clients receive both website strategy and graphics overhauls that leverage existing templates, or customized professional design services that are highly tailored to brand requirements. All of our deliveries take advantage of responsive technologies that optimize access to your content from mobile devices and PCs.

RiSE CMS optimizations

Whether you are a small organization working within the constraints of the RiSE out-of-the-box templates or a large organization with your own designer, the RSM web services team works with you to create an impressive website, with options to meet both your budget and your design needs. We will strive to deliver a look and feel that speaks to your members and constituents and work with you on functionality that delivers your message in the most effective way possible.

iMIS hosting

RSM’s cloud-hosting services strive to deliver 100% uptime, at a predictable monthly cost, by proactively maintaining and monitoring your managed hosting solutions 24/7. We assume responsibility for every aspect of your managed hosting environment.

Support

RSM offers our clients comprehensive help desk support, including iMIS technical and diagnostic services. Our help desk staff is available 8 a.m. to 8 p.m. Eastern, with after-hours and weekend support available on an as-needed basis.