Microsoft for retail

Nimble solutions for next-generation retail

Optimize your retail business with Microsoft and RSM

RSM’s Microsoft consultants are among the top-ranked across the globe, bringing the reality of  fully unified, next-generation business solutions to life for retailers determined to meet the demands of today’s increasingly connected and empowered consumers.

Enhance critical retail operations through:

Frictionless checkout

Frictionless checkout allows for customers to shop and go without scanning items or even interacting with a salesperson at checkout.

360-degree view of the customer

We use deep customer analytics to deliver personalized experiences tailored to customer behavior, preferences and needs.

CLEARthru

CLEARthru™ reads data from RSM’s blockchain network solution to offer advanced traceability, allowing businesses to clearly show product sustainability and authenticity.

Retail artificial intelligence

Retail AI uses artificial intelligence to help customer service representatives recommend additional products to customers based on demographics and historical activity.

LED light selection

Light up the aisle as customers approach available in-store inventory, while displaying product information on an in-store screen or customer mobile device.

Remote assist

Use QR codes to take customers to business websites, where they can use video calls directly with store representatives to solve problems.

D365 Guides

Microsoft Dynamics 365 Guides is a mixed reality tool that leverages HoloLens, a hands-free gateway that offers interactive instructions so employees can learn by doing.

Machine learning analytics

Analyze users’ emotions over time using AI facial analysis software.

Analysis of retail performance

Interact with users in store in real time and review performance using Power BI dashboards on mobile, tablet or desktop.

Sentiment analysis

Analyze users’ emotions over time and monitor and engage customers on social channels for positive and negative comments to allow for company intervention.

In-store camera tracking

Understand the ways customers shop at your retail location and make calculated business decisions to minimize overhead and maximize retail hours.

Customer complaint management

Leverage social media listening to monitor feedback from consumers and automate tasks on multiple platforms to quickly engage solutions.

As a retailer, the opportunity to better serve  your customers and expand into new markets is bigger than ever. A demo with our advisors will show you how.

Accelerated retail solutions

D2C offers additions to the base product and complements existing processes with the use of features like reason codes, sales order-related remittances and a personalization engine to help guide product individualization.

Meet the RSM Microsoft retail leader