RSM’s Microsoft consultants are among the top-ranked across the globe, bringing the reality of fully unified, next-generation business solutions to life for retailers determined to meet the demands of today’s increasingly connected and empowered consumers.
Enhance critical retail operations through:
Frictionless checkout allows for customers to shop and go without scanning items or even interacting with a salesperson at checkout.
360-degree view of the customer
We use deep customer analytics to deliver personalized experiences tailored to customer behavior, preferences and needs.
CLEARthru™ reads data from RSM’s blockchain network solution to offer advanced traceability, allowing businesses to clearly show product sustainability and authenticity.
Retail artificial intelligence
Retail AI uses artificial intelligence to help customer service representatives recommend additional products to customers based on demographics and historical activity.
LED light selection
Light up the aisle as customers approach available in-store inventory, while displaying product information on an in-store screen or customer mobile device.
Use QR codes to take customers to business websites, where they can use video calls directly with store representatives to solve problems.
Microsoft Dynamics 365 Guides is a mixed reality tool that leverages HoloLens, a hands-free gateway that offers interactive instructions so employees can learn by doing.
Machine learning analytics
Analyze users’ emotions over time using AI facial analysis software.
Analysis of retail performance
Interact with users in store in real time and review performance using Power BI dashboards on mobile, tablet or desktop.
Analyze users’ emotions over time and monitor and engage customers on social channels for positive and negative comments to allow for company intervention.
In-store camera tracking
Understand the ways customers shop at your retail location and make calculated business decisions to minimize overhead and maximize retail hours.
Customer complaint management
Leverage social media listening to monitor feedback from consumers and automate tasks on multiple platforms to quickly engage solutions.
As a retailer, the opportunity to better serve your customers and expand into new markets is bigger than ever. A demo with our advisors will show you how.
D2C offers additions to the base product and complements existing processes with the use of features like reason codes, sales order-related remittances and a personalization engine to help guide product individualization.
Postage and handling provides revenue streams from shipment activities. Strategies based on weights and distances, flat fees and free shipping can be leveraged to generate automatic sales charges to sales orders.
The retail reporting pack provides visibility into retail transactions at various levels of granularity and from different perspectives. Analysis on sales, discounts, products sold and day-to-day activities are provided to several audiences.
Lot trace and safety brings a versatile and easy-to-use platform for tracking inventory operations. Both downstream and upstream activities throughout the system can be found and relayed. Actions such as inventory blocking selected items can be taken from this platform.
The ProShip accelerator adds to the base Dynamics 365 finance and operations shipping functionality by providing integration with ProShip services. This facilitates automatic and pseudo-mechanized carrier selection for outbound shipments.
This accelerator integrates with Xtracta's cloud-based OCR engine to automatically convert accounts payable data in scanned images to text for processing. The engine is powered by artificial intelligence, and the use of machine learning eliminates the need for manual template setup.
AFI provides automatic bank file retrieval into Dynamics 365 for processing. From the electronic deposit workbench, the imported data is available for analysis and payment application. Once approved, payment journals are automatically created.