Leverage Microsoft for the retail industry
An accelerated shift to online operations is putting tremendous pressure on retailers’ supply chains, customer service teams and marketing departments. This shift online has fundamentally changed margin structures due to increased returns, fraud and shipping costs, while social media and customer expectations have driven retailers to overhaul customer service. RSM is on the front line of this critical transformation, delivering Microsoft retail solutions that allow retailers to adapt and thrive.
Get the visibility and data you need to make better decisions
Microsoft Dynamics 365 for retail activates your data through real-time visibility and flexibility. As a longstanding Microsoft partner, RSM helps you implement Microsoft retail business solutions to build a resilient supply chain, activate digital selling, enable always-on service and initiate agile business processes. The comprehensive Microsoft solutions for retail address the increasing shift to online and overcome your new challenges.
How RSM can help:
- Microsoft Dynamics 365 Customer Service
- Microsoft Dynamics 365 Commerce
- Microsoft Dynamics 365 Supply Chain Management
- Microsoft Power Apps
- Microsoft Dataverse
- Microsoft Fraud Protection
- Azure Data Lake and Factory
- Customer Insights
- Power Virtual Agent
- Omnichannel Chat
RSM: The Microsoft retail solutions professionals
By leveraging decades of experience implementing Microsoft for retail clients, RSM has built best-in-class turnkey solutions. These unique Microsoft Dynamics 365 for retail solutions help RSM’s customers quickly and efficiently resolve issues. As a result, RSM is the leading advisor for middle market organizations in implementing and supporting Microsoft retail business solutions.
RSM retail solutions include:
- Omnichannel customer service
- Retail supply chain management
- Retail customer retention and loyalty management
- Intelligent retail data insights
Accelerated retail solutions
RSM retail advanced purchasing
RSM’s retail advanced purchasing solution enables a large-scale buying organization to streamline time-consuming business processes.
RSM retail advanced product information management
Retailers that manage tens of thousands of items over hundreds of locations need the support of a system that can scale and support them.
RSM advanced retail store allocation & model-based replenishment
Managing allocations and replenishment for tens of thousands of items across hundreds of locations is a complex task. RSM’s advanced retail store allocation & model-based replenishment supports the modern retailer through intelligent automation.
RSM retail - subscription and curated club
RSM’s subscription and curated club solution provides the tools necessary for consumers to set up and manage recurring subscriptions.
RSM retail special order raincheck management
Retailers often provide their customers with extended catalogs for items that they do not carry. This service drives store traffic and increases sales, but is costly and difficult to manage.
RSM retail rebate and scanback management
Many manufacturers and distributors subsidize the promotion of their products through scanback agreements. This can help a retailer but is often not managed due to the complexity.
RSM retail POS self-checkout
Retailers sometimes have difficulty staffing their stores which can result in long lines at the register. RSM retail POS self-checkout allows and POS to be converted into “self-checkout mode” with a simplified interface and flow for customers to use themselves. Use RSM retail POS self checkout and one associate can manage 4 to 6 lanes at once.
RSM retail advanced product information management
Retailers that manage tens of thousands of items over hundreds of locations need the support of a system that can scale and support them.
RSM retail eCommerce integration
Integrations with third-party applications can require a lot of time and technical resources. Using RSM’s retail eCommerce integration, value can be delivered faster with less risk using pre-built integrations.
RSM retail Manhattan WMS integration
Integrations with third-party warehouse management systems (WMS) can require a lot of time and technical resources. Using RSM’s retail Manhattan WMS integration, value can be delivered faster with less risk using pre-built integrations.
RSM retail merchandise planning integration
Integrations with third-party merchandise planning systems are complex. Using RSM’s retail merchandise planning integration, retailers can retain their best of breed strategy and minimize the cost of connecting these two important systems.
Dynamics 365 retail RVM solution: 10-Day Assessment
Move forward confidently using RSM’s 10-Day retail industry rapid verification model (RVM). RVM saves time, money, and frustration by automating the verification of business requirements and business processes and comparing them to RSM composite industry solution for retail.
D365 customer insights: 3 week proof of concept
To grow online customer relationships at scale, customer insights can unify the enterprise’s customer data into rich profiles that support personalized messaging across digital channels and direct interactions.
Retail commerce: 4 week implementation
RSM’s 4 week rapid implementation is tailored to your unique business requirements. Our team of retail industry advisors work with you to implement the Microsoft retail commerce solution in the channel you need it most whether that is eCommerce, brick & mortar stores or your high-volume call center.
Learn more about Microsoft in the retail space
Bring your business together faster
Knowing where to start with Microsoft Dynamics 365 can be difficult. This buyer’s guide is designed to be a first step in understanding how to reap optimal value from Dynamics 365.
Contact our Microsoft professionals
Complete this form and an RSM representative will be in touch shortly.
