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Microsoft solutions for retail

Enable always-on service and agile business processes

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Microsoft solutions for retail: Real-time data for a changing environment

Build a resilient supply chain, activate digital selling, enable always-on service and initiate agile business processes.

Microsoft Dynamics 365 for Retail provides a comprehensive cloud-based platform to harness your data with real-time visibility—helping to streamline processes, manage resources and optimize the customer experience.

As a Microsoft Solutions Partner for the Microsoft Cloud, RSM has the skills and experience to help you unlock the full potential of Dynamics 365 for Retail. Our experience extends across key areas such as digital selling, always-on service and agile business processes—empowering retailers to thrive in a digital-first world.

Retail is changing: RSM is on your side

Online shopping provides a significant source of revenue for retailers, but it also brings challenges—from increased returns and fraud to added shipping costs and heightened customer expectations. RSM implements customized Microsoft solutions that allow your online business to adapt and thrive, including:

  • Microsoft Dynamics 365 Customer Service
  • Microsoft Dynamics 365 Commerce
  • Microsoft Dynamics 365 Supply Chain Management
  • Microsoft Power Apps
  • Microsoft Dataverse
  • Microsoft Dynamics 365 Fraud Protection
  • Microsoft Dynamics 365 Customer Insights
  • Azure Data Lake and Data Factory
  • Microsoft Copilot Studio
  • Omnichannel Chat

In our long history with Microsoft, RSM has built best-in-class turnkey solutions for Microsoft Dynamics 365 for Retail—including customer service, commerce and supply chain management—helping businesses stay ahead of changing customer expectations. 

Tailored Microsoft retail solutions from RSM include:

Omnichannel customer service

Retail supply chain management

Customer retention

Intelligent retail data insights

Accelerated retail solutions from RSM

Gain the RSM advantage

Our dedicated team of professionals understands the demands of your retail sector and can tailor a solution that meets your unique needs so you can focus on core tasks that propel your business.

Whether it’s enhancing omnichannel customer service, optimizing supply chains or leveraging intelligent data insights, RSM provides the comprehensive support and experience needed to drive success. 

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Rent the Runway gains velocity and operations transparency

A popular clothing rental company wanted to bring together diverse functions under one enterprise resource planning (ERP) system to advance high standards further for data security. Find out how RSM’s Rapid Verification Model (RVM) helped Rent the Runway use Dynamics 365 to streamline the company’s supply chain and gain full visibility into daily operations.

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“We rely on RSM’s expertise to help evaluate the third-party marketplace of ERP tools, help run selection processes and then help us design and implement solutions that save us the work of rebuilding the wheels that we don’t have to. They’re really not afraid to engage and get their hands dirty—not just advise us from the sidelines.”

- Joshua Builder, Chief Technology Officer, Rent the Runway 

Hickory Farms streamlines business operations with Dynamics 365

A seasonal food retailer wanted to move from four siloed systems into one integrated Microsoft platform with full visibility into company operations and the customer lifecycle. Hickory Farms implemented Dynamics 365 Finance with Retail POS in more than 500 stores and kiosks, with RSM helping to create omnichannel ordering and cross-channel fulfillment for a seamless customer experience.

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“Our employees think of RSM as part of the team. They challenge parts of the business in a good way and help us think about what we really need from a solution. RSM knew what questions to ask—they understand the language, the lingo and the processes.”

- Matt James, Chief Operating Officer, Hickory Farms

Ste. Michelle Wine Estates innovates with end-to-end omnichannel 

Ste. Michelle Wine Estates, the third-largest premium wine company in the U.S., is the first worldwide to deploy Microsoft Dynamics 365 Commerce. RSM implemented the 100% Microsoft end-to-end omnichannel solution that provides experiences unique to each brand, including the ability to manage multiple brands in a single platform within a single legal entity.

Read the case study

“RSM’s capabilities in delivering retail solutions for brick and mortar, call center and digital make them uniquely capable for this project. Because of RSM’s retail-focused Rapid Verification Model, the project was implemented in just 19 weeks.”

- Joe Gregg, Chief Information Officer, Ste. Michelle Wine Estates
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