Microsoft case study

Hickory Farms streamlines business operations with Dynamics 365

A seasonal food retailer wanted to move from four siloed systems into one integrated Microsoft platform with full visibility into company operations and the customer life cycle.

Hickory Farms implemented Dynamics 365 Finance with Retail POS in more than 500 retail stores and kiosks.


Hickory Farms is a holiday food gift retailer of cheese, meats, fruit and nuts with 65 full-time and over 4,000 seasonal employees and multiple selling channels. The majority of its sales are shipped in a seven-week period over the holidays.

Our employees think of RSM as part of the team. They challenge parts of the business in a good way and help us think about what we really need from a solution. RSM knew what questions to ask-- they understand the language, the lingo and the processes.
Matt James, Chief Operating Officer, Hickory Farms


Hickory Farms moved to a single comprehensive Dynamics 365 solution that gave the company visibility into inventory, including challenges around food expiration dates. RSM created omnichannel order and cross-channel fulfillment for a seamless customer experience with both purchases and returns.