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Change advisory for operational resiliency

Strengthening your business for the future

Get started with change management

At RSM, we recognize that operational resiliency is crucial for sustaining business continuity and growth. Our organizational change management (OCM) for operational resiliency practice designs services to help your organization build a robust and adaptable operational framework. The goal is for you to withstand disruptions and thrive in a dynamic environment.

What does operational resilience with change management entail?

Operational resilience with change management enhances resilience by preparing employees to adapt to disruptions through structured training, communication and leadership alignment, striving for business continuity during transitions. By fostering a culture of agility and proactive change adoption, OCM reduces resistance, minimizes downtime and strengthens an organization’s ability to recover from challenges.

Our approach to organizational change management for operational resiliency

Our strategic framework enables organizations to navigate the complexities of operational change by focusing on key areas such as risk management, process optimization and stakeholder engagement. We drive tangible business outcomes centered on value realization through a structured approach that includes:

  • Risk assessment and mitigation: We work with you to identify potential risks and then develop strategies to mitigate them
  • Process optimization: Together we focus on streamlining processes to enhance efficiency and reduce vulnerabilities
  • Stakeholder engagement: Our goal is to have stakeholders who are informed, involved and committed to the change process

 

Organizational change management for operational resiliency—beyond traditional change management

Our OCM strategy includes a comprehensive project lifecycle that takes a structured approach to operational resiliency. We define the change, developing a clear future state vision and setting success measurements. Engaging sponsors and stakeholders is crucial, as is defining the change impact and readiness strategy. We develop a comprehensive communication plan, including stakeholder analysis and business process impact assessments. We also finalize training and support, and we provide continuous improvement recommendations. Through feedback loops, lessons learned and recognition exercises, we strive for sustainability.

Critical success factors

At RSM, we view challenges as opportunities. Our comprehensive change management strategies include regular communication, training programs and employee involvement in the transformation process to gain buy-in. We invest in continuous learning and development programs to address digital literacy by offering training sessions, workshops and certifications to build necessary skills. We implement robust cybersecurity measures to decrease the risk of data breaches and noncompliance with regulations; we facilitate this with regular audits and training exercises.

Integration with legacy systems can be challenging, so we develop phased integration plans, leveraging application programming interfaces and middleware, and consider modernizing legacy systems incrementally. Digital transformation can be expensive, so we prioritize initiatives based on the return on investment; we seek executive sponsorship and explore cost-effective solutions. Striving for operations that are resilient enough to withstand the interruption and disruption during transitions is pivotal to success, so we develop detailed transformation roadmaps and milestones, conduct pilots and implement gradual change.

Resource capacity and governance are also critical. We identify potential conflicting initiatives and responsibilities up front, communicate the level of involvement expected on the project as soon as it is understood  and mitigate any potential resource constraints.

We establish clear roles, responsibilities and communication channels for issue/risk resolution and decision making to keep progress moving forward and to avoid headwinds. Governance is key to making decisions when there are potential changes in scope, and we set realistic expectations on timing and milestones based on bandwidth and concurrent initiatives.

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Why choose RSM?

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By executing OCM principles during your operational resiliency initiatives, your organization can achieve a smooth transition, leverage new technologies and drive sustainable growth. Our strategic approach to change keeps your people at the heart of the transformation, leading to successful adoption, enhanced performance and significant business outcomes.

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