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Transforming your customer service organization

Insights to help you maximize the customer experience with Salesforce

Use Salesforce Service Cloud to help differentiate customer service

Use Salesforce Service Cloud to help differentiate customer service

Transforming your customer service organization, part 1: Salesforce Service Cloud helps your team provide leading customer service, always.

  • Andy Yang
  • |
  • September 28, 2020
Agent productivity: Enabling organizational and career success

Agent productivity: Enabling organizational and career success

Transforming your customer service organization, part 2: Agent productivity has a huge impact on customer and CSR satisfaction.

  • Andy Yang
  • |
  • October 05, 2020
Salesforce Customer 360 invites customer service innovation

Salesforce Customer 360 invites customer service innovation

Transforming your customer service organization, part 3: Innovate at scale with Salesforce Customer 360 for a better customer experience.

  • Andy Yang
  • |
  • October 08, 2020
Be a customer service leader with the help of smart CRM technology

Be a customer service leader with the help of smart CRM technology

Transforming your customer service organization, part 4: Today's customer expects more. Salesforce fuels innovation in service.

  • Andy Yang
  • |
  • October 10, 2020
Better customer support drives stronger sales

Better customer support drives stronger sales

Transforming your customer service organization, part 5: Take full advantage of customer touchpoints to differentiate service, grow sales.

  • Andy Yang
  • |
  • October 12, 2020
  Value, service, brand, loyalty: Cornerstones of excellent service

Value, service, brand, loyalty: Cornerstones of excellent service

Transforming your customer service, part 6: Every interaction with your customer is part of brand perception. Do you send the right message?

  • Andy Yang
  • |
  • October 27, 2020
Differentiate customers service through Salesforce innovation

Differentiate customers service through Salesforce innovation

Transforming your customers service organization, part 7: Do more than keep up with the competition, innovate past them.

  • Andy Yang
  • |
  • October 28, 2020

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