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Core Salesforce Technologies
Salesforce solutions driven by knowledge and best practices
RSM has deep expertise in Salesforce and Salesforce-related products. We understand the full stack of technologies and can help you maximize your investment in the Salesforce.com platform. No matter the complexity of your business, we have the solutions.
Service Cloud allows you to deliver smarter, more personalized support, helping boost rep efficiency and improving customer satisfaction. RSM’s customizable service allows your management team to gain a complete, 360-degree view of the customer, and gather actionable insights.
Service Cloud Voice
Service Cloud Voice enables agents to work from home or anywhere, seamlessly with their existing customer service workflow and user experience. Fully integrated with the Service Console, Service Cloud Voice comes with exciting productivity features like Recommended Next Best Actions, automated knowledge article suggestions and automated call transcripts. Your agents can close cases faster and spend less time typing.
Improve your field service operations as well as your bottom line with Field Service. Charged with reducing the costlier forms of field support, Field Service helps you get the most out of your techs, dispatchers and managers, using optimization tools that help you do more with less. Integrated with mobile resource optimization software, Field Service builds trusted support in the field, while reducing costs and increasing efficiency.
With Experience Cloud, you can build intelligent and branded communities, as well as portals for customers, partners and employees. You can customize the UI and branding for each user, empowering your users to find information fast—self-service 24 hours a day, for partner, employee or customer communities.
With Sales Cloud, you can grow your accounts faster, find new customers efficiently and close more deals. No matter the size of your company, all sales reps share one common goal—the desire to be a top performer. We can help with that. Build your own "lead machine" to improve conversion rates, grow your revenue and scale.
With Salesforce CPQ, you can automate the quoting process, create price controls and discounting rules, as well as close deals quicker and more efficiently. Salesforce CPQ quotes are flexible, customizable and integrate seamlessly with your sales process. Salesforce CPQ helps you scale your business to the next level.
The Salesforce Appexchange has a vast array of applications and tools that can take your business to the next level quickly. Whether you are looking to automate your processes, utilize a project management tool or find collaboration tools that boost employee engagement, the Salesforce Appexchange has something for you.
Our team has been there before. Our team is comprised of sales, marketing, support, operations executives and managers as well as Salesforce administrators. We understand your needs.
We leverage best practices from working with hundreds of companies across dozens of industries. Every business is different and we provide our expertise so that you gain a significant competitive advantage.
We always architect Salesforce Solutions for flexibility and growth. When applicable, we leverage Salesforce.com native functionality and design our solutions to be as future-proofed as possible.
It’s solutions, not technology
RSM has deep expertise in Salesforce and Salesforce-related products. We understand the full stack and can help you maximize your investment in the Salesforce platform.
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