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Salesforce Resource Center
Ideas and Insights

Salesforce alert — API retirement
Modify or upgrade applications to function with the most current API versions to avoid any disruptions caused by retired versions.

Favorite Salesforce feature insights
In this month’s feature, we evaluate Spring ’21 release changes to Process Builder, as well as how Optimizer can improve system performance.

Consider your internal team roles in any Salesforce implementation
Finding a Salesforce partner, part 6: Client participation in a Salesforce project is critical. Roles should be well coordinated.

Social channels: Meet customers where they are
Digital engagement, part 3: Engage with customer conversations across social channels with Salesforce Digital Engagement.

Two way messaging with customers
Digital engagement, part 2: Salesforce Digital Engagement connects multiple messaging systems for a seamless customer service experience.