It is important for your technology systems to run seamlessly and at peak performance. RSM’s Customer Service Portal - DASH is a fast and easy way to get the assistance you need to keep business-critical computing environments running at maximum efficiency.
Connect with the right resources
We have two goals in mind: finding the right resources to provide prompt attention to your service needs and then providing those resources with the support they need so they can focus solely on you and your needs.
To expedite service delivery, we utilize RSM DASH powered by ServiceNow as our client support management software to provide an easy and efficient way to create new support cases, view the status of existing cases and process requests. It is a complete resolution management system that manages client communication from start to finish. Every communication is logged to help ensure resolution to your issue is handled properly—and efficiently.
For your convenience, you can reach us in the manner that works best for you: phone, email or web portal.
We are here when you need us
RSM DASH is open 24/7 x 365. A ticket will be created and responded to according to service-specific protocols.
Service level agreement
RSM will use commercially reasonable efforts to perform the services with reasonable care and in a diligent and competent manner.
Our support resources are always available to help ensure you are getting the service you need to keep your technology systems running smoothly. Knowledgeable professionals are positioned to serve as your first point of contact when you have a problem and work with you to find the right path to resolution.
For web portal access, login here.
Call us at +1 888 678 5536 or email us.