Microsoft solutions for state and local government

RSM’s government practice has been designated by firm leadership as a top 5 strategic industry. We are a leading national provider of services to the public sector, with more than 2,800 state and local government clients in the United States.

RSM’s technology consulting practice serves a wide variety of public sector entities. Our public sector CRM practice strongly focuses on health and human services providers, from state and local governments to nonprofits and others.

In 2013, our public sector CRM practice developed the Health and Human Services Case Management Accelerator to deliver case management features specific to the public sector, enabling us to implement best practices and specific functionality for clients of state, county, and other provider agencies.

To deliver functionality and innovation to our public sector clients, our solution is built on the Microsoft Dynamics 365 Customer Engagement (D365 CE) platform and enhanced with our Accelerator. RSM and Microsoft are proponents of using out-of-the-box (OOTB) features to provide person-centered case management and care coordination solutions. 

RSM recommends using D365 CE for our public sector engagements as the OOTB product from Microsoft that best provides a platform for critical case management at the core of public sector solutions, particularly in health and human services.

Our government financial management solution powered by Microsoft allows government agencies to do more with less. RSMs solution focuses on proven practices, automation, internal controls, and features specific to government agencies. RSM approaches digital transformation through the latest technological advancements, emphasizing organizational change management.

A fully featured, customizable database and portal solution to empower government agencies and organizations in mobilizing resources, managing funding programs, and automating tasks that may be spread across multiple systems or a series of spreadsheets. RSM GMS allows your staff to spend time on more value-added federal and state funding capture and outreach to donors, partners, grantees, and the community. Instead of poring over endless spreadsheets and manually creating reports, RSM GMS will use the Microsoft Power Platform to automate and visualize grants and data from grantee reports to empower data-driven decisions. Achieve important milestones, transparency, and accountability from the pre-award phase through the post-award step and monitoring of granted funds. 

Citizen Engagement solutions leverage today’s technologies to enable State and Local Governments to connect residents, visitors, and businesses to Customer Service Representatives ready to resolve any questions or concerns.   Our solution helps SLGs to realize the immediate value and adapt over time while keeping CSRs focused on your citizens, not system processes.  Our approach is to transform the citizen experience by providing multiple channels for the citizen to engage by implementing a solution, not an application.

From inception and validation through review and delivery, our Contract Management solution will supercharge your process.  Integrations with DocuSign and SharePoint allow you to route and sign documents, then organize their storage for review and collaboration.  Dashboards provide you real time intelligence into organization wide Contract statuses, and help you forecast for better planning.  Make better decisions with better data using RSM’s Contract Management tool.

The RSM Disease Management and Reporting Solution enables state and county government agencies to conduct the long-term surveillance and analytics required for statewide tracking and management of over 70 infectious and communicable diseases. Quick access to quality data is critical for effective disease surveillance, control and prevention. The ability to accurately collect and analyze data in a timely fashion is key to making effective decisions regarding individual patient care and case management. Our RSM Disease Management and Reporting Solution for state and county government agencies is designed for use in connection with electronic health records (EHR), laboratory information management systems (LIMS) and other data 

Learn more about our disease surveillance system

• Disease surveillance system overview
• E-book: Disease & Outbreak Management System