RSM US LLP Names Donna Sciarappa Enterprise Client Experience Leader

CHICAGO – (May 1, 2024) – RSM US LLP (“RSM”) – the leading provider of assurance, tax and consulting services for the middle market – is pleased to announce that Donna Sciarappa has been selected as RSM’s first enterprise client experience leader, effective May 1, 2024.

In this role, Sciarappa will help the firm expand and leverage client understanding to differentiate RSM as a client experience leader. She will foster cross-functional collaboration to align core relationship management processes, rewards, metrics and talent. She will also help the firm’s functions define and develop consistent experiences at critical customer journey points, grounded in the deep empathy for a diverse and changing client population that’s foundational to who RSM is as a firm and the brand promise RSM aspires to deliver.

“As our middle market clients become increasingly complex, diverse and sophisticated, having Donna’s leadership and focus will help us continue to learn and evolve how we deliver on our brand promise to meet the changing needs and expectations of this dynamic segment of the economy,” said Brian Becker, managing partner & CEO with RSM US LLP. “Having served clients at an exceptional level for many years, leading regional client experience initiatives and our engagement excellence and global talent sourcing and deployment strategies at the enterprise level, Donna brings an informed perspective on how to leverage the full power of RSM to create more compelling client experiences, domestically and globally.”

“Our firm has established a strong foundation of client experience excellence based in our deep understanding of the middle market and tailoring our approach to the specific aspirations and challenges of individual clients,” said Sciarappa. “As the business environment becomes increasingly regulated, digital and global, clients rely on RSM as a resource for expertise, insights and solutions to help them feel confident in their business decisions, even as the world around them is changing. The RSM client experience is all about providing clarity to help clients see the path forward.”

Sciarappa is an assurance partner with more than 35 years of experience. In addition to her role as RSM enterprise client experience leader, she serves on RSM’s executive leadership, markets, and operations teams. She is a former RSM US LLP Board of Directors member and currently serves on the RSM US Foundation Board of Directors. She is the national executive sponsor for the firm’s STAR employee network group, which identifies high-performing women and champions their path to partnership.