Guide

Microsoft Dynamics 365 for retail

Efficient personalization across channels

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Dynamics 365
Digital evolution Digital & data innovation Microsoft Digital transformation

Microsoft Dynamics 365 is a flexible, end-to-end platform for multichannel retail and retail merchandising businesses. The platform can solve challenges and help you to build long-term advantages. This buyer’s guide is designed to be a first step in understanding how to reap optimal value from your Dynamics 365 journey.

Getting started with Dynamics 365 for retail

The flexibility and comprehensiveness of Dynamics 365 and its related Microsoft infrastructure and tools make it a smart choice for retail and retail merchandising businesses, but knowing how and where to start can be confusing.

With an effective implementation, Dynamics 365 can provide significant benefits with a direct impact on the bottom line. The platform provides the depth of functionality organizations need, with the ability to fill a number of critical roles, including as a warehouse management system, merchandising solution, inventory management system, payment system or e-commerce platform. In addition, companies can develop enhanced workflows with integration to Microsoft Power Automate and develop custom business apps through alignment with Microsoft Power Apps.    

To help clarify what Dynamics 365 encompasses and which applications can address different needs, we have created a helpful buyer’s guide. The guide covers:  

  • The Dynamics 365 value proposition for retail businesses
  • How Dynamics 365 works
  • Common retail pain points that Dynamics 365 can solve
  • Basic pricing and licensing
  • Cross-application integration
  • How RSM accelerates time to value for implementations

Download the guide