System silos made it difficult for a social services agency to manage case work and refer individuals to other agency services. Applicants were frustrated by having to provide the same information to different individuals in different departments.
RSM created new processes that merged the functionality of the old systems and built them into Dynamics Customer Engagement.
Background
The health and human service industry wanted to implement the state’s “No Wrong Door” policy and get a holistic understanding of each client’s needs, so they could apply to multiple programs at once.
