The customer experience disconnect

Understanding why customer experience (CX) is the key to attract and retain loyal customers

Jul 12, 2022
Digital evolution Digital transformation Customer experience Management consulting

It’s time to deliver a better CX

Delivering an excellent customer experience is crucial to attract and retain customers. Yet few companies are providing that best CX. It’s a dangerous disconnect, with customer loyalty in the balance.

This infographic uses data and statistics from recent surveys to illustrate:

  • The importance of good CX to today’s consumers
  • The significance of CX to organizations’ business plans
  • The necessity of technology to assess and leverage CX

Digital transformation for enhanced CX: Free guide 

Technology can remove obstacles enhancing customer experience, including adding capabilities to predict what customers want and serve them in multiple channels with consistent, predictable and personalized contact along the customer journey.