As a component of digital transformation, technology can remove obstacles that prevent insurance companies from enhancing their customer experience (CX). Adding capabilities to predict what customers want and then serving those customers across multiple channels with consistent, personalized contact is foundational for insurers looking to improve their customer journey.
In the Next-step guide: Digital transformation for better customer experience, we cover:
- How digital transformation can improve CX
- The three paths to digital transformation
- How a global insurance company built a measurable plan to improve digital CX
