Customer engagement technology selection guide for the middle market

Choosing the right platform to meet evolving customer demands

Dec 07, 2022
Digital evolution Management consulting Digital transformation Customer experience

The customer engagement software market is growing quickly and encompasses many vendors, with applications ranging from customer relationship management systems to specialized workflow automation tools. Our new selection guide is designed to help your company evaluate some of the most popular customer engagement systems from vendors such as Microsoft, Salesforce and ServiceNow, so you can choose the right solution that meets your needs and supports your unique requirements.

Our guide provides several helpful insights to help guide your software selection journey, including:

  • A customer engagement technology readiness questionnaire
  • Common software selection pitfalls
  • Why modern customer engagement technology has the power to transform
  • Tips for selecting the right technology
  • Industry research and platform analysis
  • How to select the right implementation advisor 

Download the guide