Your employees are the face of your brand and your customers’ primary points of contact. Improving your employee experience (EX) is critical to enhancing your customer experience (CX) and the moments that matter—the two are inextricably linked.
Our best practices guide illustrates ways you can improve EX (and thus CX) with insights, including:
- How to modernize hiring attraction and retention
- Why you need to establish an “employee brand”
- The critical importance of change management
- Conducting employee surveys to get a real-time read