Microsoft Dynamics AX for multi-channel retailers

Multi channel retailers demand a robust enterprise software system that can successfully manage the entire spectrum of functions across the merchant's operation. Multi Channel Retail (MCR) is a powerful end-to-end integrated software solution developed to meet the evolving needs of multi channel retailers. Built on the scalable, flexible and proven Microsoft Dynamics AX platform, MCR delivers cross channel order and inventory management and improves customer loyalty.

Order Management and Customer Service
Delivering excellent customer service is paramount to increasing customer lifetime value. Order entry and customer service modules that are easy to learn and provide extensive information about the customer, items, promotions and order status are key requirements to effective customer service.

Promotions and Pricing
MCR provides flexible tools that allow your marketing team to effectively create and track promotional campaigns and special pricing.

Warehouse and Fulfillment
MCR provides full WMS features to manage your inventory logistics.

Financial Management
While other systems require you to integrate to a separate financial package, MCR has Microsoft Dynamics AX built-in, offering a set of robust features including full General Ledger, Accounts Payable and Accounts Receivable functions.

Supply Chain Management
Knowing the products you need to meet customer demand is critical to your success. MCR and Microsoft Dynamics AX provide a robust set of tools to handle the management of your entire supply chain.

An integrated web store allows users to set up item and pricing data just once and makes it available to all channels efficiently.

Business Intelligence and Reporting
Through seamless integration with SQL Server Reporting Services and SQL Server Analysis services, data analysis and reporting options are extremely powerful and flexible.

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