Enhance customer service while increasing efficiency

Industrial product manufacturers take business-to-business customer relationships seriously and must always focus on fostering those relationships to strengthen the ties with customers who expect their orders to receive top priority and on-time completion. CRM tools enhance communication by making information readily available so questions can be answered immediately and customers can always feel that you are there when they need you.

CRM can only be truly effective when integrated with ERP to access operational data and to pass customer information to scheduling and production functions. An integrated CRM and ERP solution make sure that supply and demand are working together for efficiency, responsiveness and great customer service. Microsoft Dynamics CRM is pre-integrated with Microsoft Dynamics ERP; RSM has deep experience in integrating Dynamics CRM with other ERP systems.

RSM recommends our SmartStart implementation program with accelerators to get your new CRM system up and running, delivering value quickly. Accelerators tailor the CRM and ERP functionality to address the needs of your industry and add additional functionality that extends Dynamics for a more complete, more appropriate solution for your needs.

Combining our industry knowledge, deep resources and personalized service, we offer solutions to reduce costs, increase efficiency and maximize profitability for:


Automotive suppliers face a myriad of challenges every day, from stringent government regulations to high-tech customer demands and foreign manufacturing plant investments. The challenges confronting the automotive industry are ever changing.

At RSM, we understand the needs of OEMs, Tier 1, 2 and 3 suppliers and leverage our extensive experience to help companies navigate the complex issues and opportunities they face. We take the time to understand every client's situation and provide insights to help them thrive in today's automotive landscape.


As advisors to four of the top five organizations in the ethanol industry, we stay abreast of the latest trends and issues to offer proven business solutions. Leveraging our in-depth capabilities and industry experience, we help companies meet their financial, compliance and strategic business needs. Our renewable-energy practice serves ethanol, biodiesel and wind energy producers.

Industrial equipment manufacturing

Since 2006, RSM has closely monitored manufacturing and distribution markets to identify industry best practices across a range of issues, including product innovation, information technology, exporting strategies, regulatory issues and workforce concerns, among others. RSM uses this knowledge to support its manufacturing and distribution customers in their quest to meet market demands and deliver superior customer service.

RSM also makes market information available through the RSM Manufacturing & Distribution Monitor survey. This invaluable information resource enables industry executives to make informed strategic and tactical decisions based on a detailed analysis of data from private and closely held companies.

How can we help you?

To discuss how our not-for-profit team can help your business, contact us by phone (800.239.8790) or