Field Service from Microsoft

Deliver outstanding field service every time

With the combination of Microsoft Dynamics 365 Field Service and RSM’s service implementation methodology, you can transform your business into a world class service organization.  No matter where you are on the field service maturity model, we can help move your business to the next level. 

Our goal is to help you deliver customer and technician experiences that exceed even the highest expectations.   By partnering with Microsoft, we are leading the way in Field Service innovation in the areas of Artificial Intelligence and IoT and we can help your team leverage these powerful tools across scheduling, proactive and predictive support and empowering your technicians with transformative tools. 

From executives to service administrators to technicians to your customers, we focus on deploying a successful service implementation by helping your organization manage the change with our proven delivery model.  Our expertise in ERP implementations, process optimization and technical architecture provides a system that works with all of your existing systems and lets each system do what it does best. 

How can we help you?

Contact us by phone 800.274.3978 or
submit your questions, comments, or proposal requests.


How RSM can help

Increase first time fix rates by providing tools such as Remote Assist and a Part Ordering solution that is integrated with logistics to insure technicians have the knowledge and parts they need to succeed the first time. This saves time, money and dramatically increases customer satisfaction and empowers technicians.

Drive down costs and maximize efficiency
by using automated tools and maximizing resources.

Increase customer engagement
with a service portal, live technician tracking and text notifications.



Effectively manage your service organization by providing management tools including:

  • KPIs and reporting leveraging PowerBI and native real-time dashboards
  • Azure IoT data streams to capture telemetry on customer assets and proactively and predictively know about issues before they are reported
  • Track employee utilization and work order management and our integrated time entry solution for field service
  • Handle priorities and appropriate response per service level agreements (SLA) and Entitlements
  • Empower your workforce with mixed reality tools such as Remote Assists and Guides that will help jump start technician onboarding and ongoing training and a best in class mobility solution

Implement a solution right now that fits your business and optimizes and consolidates  processes while having a system and partner that can facilitate your needs as your business, capabilities and increasing needs for sophistication and innovation grow.