Field Service from Microsoft

Deliver outstanding field serviceā€¦ every time

Deliver world class customer experiences while maximizing efficiency and minimizing costs   with Field Service from Microsoft. This solution allows organizations to automate route planning and management, optimize the use of company resources, assign the right people and equipment to each service call, handle priorities and appropriate response per service level agreements (SLA) and more.

Manually, interactively or automatically schedule activities (drag-and-drop) using dynamic schedule boards that display schedules by virtually any criteria (dispatcher, geography, product line, skill set, territory, etc.), and allow you to switch between list views, map views, and hybrid views. The system can intelligently allocate people, teams and resources based on your business rules defined by customer, organizational or regulatory requirements.

Stay in control of service contracts, warranties and installed products. This solution provides great visibility of contract information, supports accurate billing and helps identify new sales opportunities. Integrated with world-class Microsoft Dynamics CRM, Field Service helps reduce costs and increase profitability as you keep customers happy and build loyalty and lifetime customer relationships.

Manage parts and supplies inventory, keep accurate records of part availability in warehouses, depots and trucks. Truck stock is managed as part of the scheduling process, ensuring technicians have the right parts for every call.

Provide ready access to crucial field service-related information and a complete library of product manuals, technical support documentation, maintenance histories, repair notes, announcements and much more in the knowledge base. Store and manage structured and unstructured information from all transactions, customer interactions and internal communications. Integrate with Field Service from Microsoft social collaboration to enable continuing organic collection and growth of the knowledge base and simple, powerful search. 

Operational business intelligence rounds out the field service management toolkit with real-time KPIs and drill down to detail. Stay focused and gain insight into agent performance, equipment history and failures, parts inventories and scheduling effectiveness.

Field Service from Microsoft is a robust service management platform that enhances communication, optimizes resources and helps increase efficiency while improving customer support and satisfaction.