United States

Expanded access to NCUA consumer complaint portal


The National Credit Union Administration (NCUA) announced that it has enhanced the consumer compliant process by allowing an additional credit union employee, designated by the CEO, access to the Consumer Assistance Complaint portal. The portal allows credit unions to correspond with the NCUA’s Consumer Assistance Center regarding consumer complaints. The expanded access is expected to help credit unions provide timely responses to consumer complaints received through the portal.

Although using the portal is voluntary, users must register before being able to access it. The NCUA recently updated FAQs relating to the use of the portal that may be helpful in deciding whether or not to use the portal, registering for access and adding additional users to the credit union’s profile.