Class Action Claims Services

Providing end-to-end administration for your class action settlement

Class-action lawsuits are complex, with many moving parts that require detailed precision to execute. You require a claims administrator with the experience to handle the entire administration of your settlement. With more than 45 years of experience and 400 settlements, RSM’s class-action claims administration team has the experience needed to address and manage your class-action suit. As a part of RSM US LLP, we have access to a multitude of litigation support services as well as extensive industry knowledge, should the need arise.


Phone: 800.222.2760
Fax: 215.641.8680

Drawing from our experience in auditing, management techniques and computerized accounting systems, RSM’s class-action administration professionals have the skills and experience to develop custom solutions for each engagement.

Our clients rely on us to handle the entire administration of a settlement. Our services cover a range of areas, including:

Legal notification

RSM works with the parties and the court to develop a notification plan that meets the needs of each specific engagement through traditional mail and email notifications. RSM also assists with Class Action Fairness Act (CAFA) notifications and compliance.

Data management

We establish a custom database tailored to each case and create a secure environment, as class member security and privacy are our top priority.


RSM offers call center services, custom website development and a variety of communication elements to assist you with the effective and efficient administration of your settlement.

  • Call center: RSM provides both interactive voice response (IVR) and live agent call center services for class members to contact us with inquiries. Foreign language services, including dedicated live operators, are also available if necessary.
  • Website implementation: We design and implement custom websites to suit the needs of each case. Whether the site simply houses necessary documents or requires a custom online claim filing platform, RSM can create a solution that will work for you.
  • Email communications: RSM provides a case-specific email inbox for each settlement. Email responses are coordinated by implementing a consistent and comprehensive scripting process, utilizing personalized communications with class members.

Claims management

RSM’s experienced staff members review all filed claim forms (physical and electronic) following procedures stipulated in court-approved settlement agreements. In addition, we inform all class members of deficiencies and allow them appropriate time to revise their claims. Our audit-driven methodology provides consistent and accurate results.


Our team coordinates all aspects of the settlement distribution process, including printing and mailing checks, electronic payments disbursements and other settlement benefits. RSM also coordinates with the bank to handle account management and reconciliations. And we strive to mitigate fraud by systematically comparing checks presented on our account against the checks that were issued.

Tax services

RSM ensures that all tax obligations and filings are completed accurately and timely.

Claims audit services

We provide services to help ensure your litigation-related claims are properly documented, reserved and managed, from filing to payment determination to payment. We tailor our services to meet your specific needs and certify that required claim industry standards are met.

Why RSM?

To properly manage the claims associated with each settlement, we invest time and money in understanding the nuances of each specific case. All engagements are under the direct supervision of a senior team member, ensuring that each administration is treated as a professional engagement, not a clerical process. Professionals with accounting and financial backgrounds, who also have extensive computer programming capabilities, are an integral part of our class-action team. In addition, each member of our team has more than 10 years of full-time class-action administration experience. Our experienced, professional staff help ensure a quality work product for every engagement.

Our clients include law firms from across the country for which we have administered several hundred class-action settlements. Our experience includes administering various types of class actions, including consumer products, employment law, product liability, antitrust, and financial and securities cases.

Active cases

We work with clients on a variety of different claims cases. Listed below are the cases we have in progress: