Understanding tax resolution and controversy management platforms
Tax notices, audits and disputes can create significant pressure for tax leaders, especially when intake, ownership, tax deadlines and documentation are managed across disconnected inboxes, spreadsheets and systems. An artificial intelligence-powered tax resolution and controversy management platform can help organizations centralize tax notice management, strengthen case management and create a more consistent process for dispute resolution.
ResolutionSight combines purpose-built tax technology with RSM’s experienced federal, state and local, and international tax controversy professionals. Organizations can centralize notice intake, use automation to extract and classify key information, monitor deadlines and status, maintain defensible audit trails, manage documents, and access RSM support when matters require deeper technical review or escalation. Together, the platform and RSM professionals provide a more connected approach to tax controversy management.
The result is a more transparent, consistent and scalable approach to tax resolution, tax notice management and tax dispute management, from routine notices through more complex audits and controversy matters.
ResolutionSight capabilities for tax resolution
ResolutionSight delivers five integrated capabilities that help tax teams improve speed, accuracy, visibility and economics across tax notice management and controversy workflows:
- Visibility. Real-time dashboards, exposure heat maps and cross-jurisdiction trend analytics help replace fragmented spreadsheets and email threads with connected notice tracking and case management.
- Speed. Reduce notice processing time through centralized intake, automated classification and structured response workflows, with many standard notices resolved more efficiently.
- Accuracy. AI classification accuracy is 95% or higher across 15 notice categories, with more than 20 IRS and state/local response templates prebuilt and continuously refined.
- Predictable economics. Per notice pricing is transparent, with time and materials limited to complex tax controversy matters.
- Knowledge and experience on demand. Escalation from automated triage to RSM controversy professionals is seamless across federal, state and local, and international jurisdictions, for matters such as transfer pricing, Pillar Two and competent authority.
