Dynamics 365 Customer Service

Create customer loyalty by providing exceptional omnichannel customer support.

The days when companies deployed disconnected customer support solutions are over. Microsoft has a true omnichannel customer support platform to allow you to interact with customers in any channel.

Whether your customer calls in, sends an email or goes to your website, virtual agents and AI-driven workflows can route cases to the right team or agent based on customized criteria. RSM can help provide you with a Microsoft Dynamics 365 knowledge base that is published internally or externally to provide common answers, lowering the cost of support.

Let us help you use  Dynamics 365 Customer Service to:

  • Automate case routing
  • Improve case resolution speed
  • Verify contract terms and account history 
  • Have a centralized solution for omnichannel support
  • Create an article knowledge base repository for reference
  • Provide a feedback loop to other departments like quality control, shipping and sales

Dynamics 365 Customer Service is a fit for companies that:

  • Manage a customer support call center
  • Offer omnichannel support 
  • Manage end-customer contracts, warranties or SLAs 
  • Use Microsoft 365 collaboration tools like Teams and SharePoint
  • Want to lower support costs 
  • Want to build brand loyalty

Proven partner and technology leader

As a trusted advisor to more than 2,000 clients across the country, we pride ourselves on our ability to identify and accelerate the right technology solutions to create rapid time-to-value and drive immediate business performance for our clients.


Microsoft gold partner logo

RSM is a Microsoft Gold Partner. Our Microsoft-certified professionals have met the highest technological standards. We combine deep knowledge of Microsoft Dynamics 365 and Microsoft 365 applications with extensive industry experience to create client-specific customized solutions.

Bring your business together faster

Knowing where to start with Microsoft Dynamics 365 can be difficult. This buyer’s guide is designed to be a first step in understanding how to reap optimal value from Dynamics 365.

Contact our Dynamics 365 professionals

Complete this form and an RSM representative will be in touch shortly.