United States

Helping a distributor turn growth into profit through process


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When its bottom line shrank while the company grew, RSM helped this distributor turn around its operations by redesigning its space, processes and quality controls to minimize errors, while maximizing customer service and efficiency.

After discussing the findings with the client and asking about their business model and strategy to ensure we accurately understood their goals, the RSM team developed a four-part solution that would simultaneously reduce error rates and improve efficiency.

The results of implementing this solution have been remarkable. Picking and shipping errors were reduced by 85 percent, from an average of 65 per day to an average of 10 per day, increasing overall order accuracy from 97 percent to 99.5 percent—and those numbers continue to improve.

Read this case study for more details on the four-part solution and additional results achieved.

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