United States

RSM technology solutions help food bank better achieve its mission



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Philabundance is the Delaware Valley’s largest food bank, serving five counties in Pennsylvania and four counties in Southern New Jersey. Its mission is to drive hunger from our communities today and end hunger forever. Philabundance serves more than 90,000 people a week through a network of approximately 350 agencies, as well as through direct distribution programs and the nation’s only nonprofit grocery store of its kind. Philabundance has nearly 17,000 volunteers who save the organization $1.5 million a year which it puts back into serving the community.


A number of Philabundance employees were manually tracking and managing member, donation and volunteer information with Microsoft Excel. Unfortunately, this led to problems with business processes, consistency and the up- and downstream impact of processes with other departments. Philabundance’s goal was to develop a solution to efficiently manage the three areas while incorporating process flow for transparency across the organization, while at the same time giving the community’s families a better shopping experience and more control over their choices.


Philabundance and RSM have a long, successful relationship that goes beyond the typical connection between a consultant and a client. RSM has close involvement with the organization, providing strategic support to help enhance and support its mission. Ongoing conversations help RSM understand challenges and develop solutions, allowing Philabundance to be more proactive with information technology (IT) infrastructure and software decisions.

To help Philabundance address its data issues, RSM’s technology and management consulting practice developed a tool on the Microsoft Dynamics CRM platform to manage member, donation and volunteer information. In addition, our infrastructure team helped implement best practices for connectivity, emergency planning and vendor management, and serves as an overall advisor to their IT team as well.

RSM designed a member management tool to be utilized in a unique nonprofit grocery store run by Philabundance so the community’s families, many of whom fall below the poverty line, could shop with their access cards during their scheduled donation periods. This solution kept track of the shoppers’ shopping blocks, which are times in which the shoppers can receive free food from the store. At other times, outside the shoppers’ designated times, they are charged for their food. Dynamics CRM managed the access, member information and coordination of acceptable shopping periods by groups.

“As is the case with nonprofits, strategic planning for IT expenditures was based on a variety of funding sources, so working with a strategic partner who understands the organization’s goals and tight budget is key,” said Ed Wong, Deputy Director of IT and management information systems (MIS). “Our relationship is a strategic partnership. In addition to the project work, we are having broader conversations about strategic objectives and how we can achieve our long-term business goals.”


RSM’s Dynamics CRM development and IT infrastructure solutions have helped Philabundance increase insight into data, as well as improve network accessibility and reliability. The RSM and Philabundance teams have worked together to enhance service offerings and help better achieve the organization’s mission.
Additional benefits Philabundance has realized through its relationship with RSM include:

  • Moving from siloed systems to a more dynamic environment with all departments connected for full transparency of process
  • Leveraging Dynamics CRM as a platform to develop member, donation and volunteer management solutions
  • Utilizing RSM resources, with experienced advisors helping guide the organization in all areas of technology

Learn more about Philabundance at www.philabundance.org.

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