RSM can help you see the possibilities with Dynamics 365 Mixed Reality. 

Virtual reality and real life have converged to create a new way of working to solve real-world business challenges. Use the Microsoft HoloLens VR headset with Dynamics 365 Remote Assist to look over the shoulders of customers as they browse or assist onsite technicians to troubleshoot tricky maintenance issues. The tool can show your prospective clients what an item might look like in their home, business or factory or create hands-on virtual training. Mixed reality is the future that’s here today.

Use of mixed reality in training and education, field service, construction, logistics, inspections, sales and other areas has the potential to reduce costs, boost productivity and improve customer service.RSM has helped companies identify opportunity and implement mixed reality solutions acheive business goals.  

Using devices such as HoloLens can assist companies in a variety of ways. In particular, we’re seeing a lot of adoption within companies offering field services capabilities. 

Dynamics 365 mixed reality:

  • Fosters remote collaboration on equipment repairs and maintenance 
  • Extends your pool of resources by cutting down on travel time
  • Integrates with Dynamics 365 Field Service, enabling you to record the service and save the video with the work order
  • Enables users to access schematics and diagrams from other systems
  • Shows customers equipment in their own environment
  • Can be used for hands-on virtual training

Dynamics 365 mixed reality is a fit for companies that:

  • Maintain and repair complex machinery or equipment
  • Have a limited expert resource pool and want to extend their reach
  • Support geographically dispersed clients
  • Want to cut travel time and lower cost of service
  • Are looking to create differentiation by showing customers their product in their environment before purchase

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As a trusted advisor to more than 2,000 clients across the country, we pride ourselves on our ability to identify and accelerate the right technology solutions to create rapid time-to-value and drive immediate business performance for our clients.


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RSM is a Microsoft Gold Partner. Our Microsoft-certified professionals have met the highest technological standards. We combine deep knowledge of Microsoft Dynamics 365 and Microsoft 365 applications with extensive industry experience to create client-specific customized solutions.

Bring your business together faster

Knowing where to start with Microsoft Dynamics 365 can be difficult. This buyer’s guide is designed to be a first step in understanding how to reap optimal value from Dynamics 365.