RSM can help you see the possibilities with Dynamics 365 Mixed Reality.
Virtual reality and real life have converged to create a new way of working to solve real-world business challenges. Use the Microsoft HoloLens VR headset with Dynamics 365 Remote Assist to look over the shoulders of customers as they browse or assist onsite technicians to troubleshoot tricky maintenance issues. The tool can show your prospective clients what an item might look like in their home, business or factory or create hands-on virtual training. Mixed reality is the future that’s here today.
Use of mixed reality in training and education, field service, construction, logistics, inspections, sales and other areas has the potential to reduce costs, boost productivity and improve customer service.RSM has helped companies identify opportunity and implement mixed reality solutions acheive business goals.
Using devices such as HoloLens can assist companies in a variety of ways. In particular, we’re seeing a lot of adoption within companies offering field services capabilities.
Dynamics 365 mixed reality:
- Fosters remote collaboration on equipment repairs and maintenance
- Extends your pool of resources by cutting down on travel time
- Integrates with Dynamics 365 Field Service, enabling you to record the service and save the video with the work order
- Enables users to access schematics and diagrams from other systems
- Shows customers equipment in their own environment
- Can be used for hands-on virtual training
Dynamics 365 mixed reality is a fit for companies that:
- Maintain and repair complex machinery or equipment
- Have a limited expert resource pool and want to extend their reach
- Support geographically dispersed clients
- Want to cut travel time and lower cost of service
- Are looking to create differentiation by showing customers their product in their environment before purchase
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