Ryan Lee-Norman is a director at RSM US LLP and a seasoned Microsoft Dynamics 365 consultant with nearly 10 years of experience in customer relationship management (CRM) solutions. He combines technical development skills with business analytics acumen to lead successful implementations across sales, marketing, customer service, field service and project operations.
Ryan’s consulting responsibilities have included project management, requirements gathering, functional specifications, reporting and Power BI, business process reviews, documentation, recommendations, and end-user training. He has also served in a project support analyst role, performing issue identification, troubleshooting, remediation and resolution. He previously served as a system administrator for an RSM client, and brings a client-centric approach to user adoption, training and reporting.
Ryan maintains a strong knowledge of Dynamics 365 Customer Engagement, including the Sales, Marketing, Customer Service, Field Service, and Project Operations applications. He also has extensive experience with the core platform, including system configuration and administration, and is a Microsoft Dynamics Solution Architect Expert.
