Microsoft Dynamics 365 Customer Service

Empower your team to exceed customer expectations with Microsoft Dynamics 365 Customer Service—an intelligent, omnichannel platform that integrates seamlessly with your existing Microsoft tools. From artificial intelligence-driven virtual agents to real-time analytics, RSM helps you unlock the full potential of your customer service operations.

Omnichannel engagement: Connect with customers across voice, chat, email and social media—all in one place
AI automation: Reduce resolution times and personalize support with smart routing and virtual agents
Actionable insights: Use built-in analytics to optimize performance and customer journeys
Microsoft integration: Leverage the power of Teams, Outlook and Azure for a unified experience
Scalable solutions: Whether you're a growing business or a global enterprise, RSM delivers secure, flexible implementations tailored to your needs

AI-powered automation in D365

Leverage intelligent routing, virtual agents and AI-driven case resolution to reduce handling time and boost customer satisfaction

Omnichannel engagement with D365

Unify voice, live chat, email, SMS and social media interactions in one seamless interface for consistent and personalized support

Real-time insights via D365 Analytics

Monitor key performance indicators, agent performance and customer sentiment with built-in dashboards and Power BI integration for data-driven decisions

Deep Microsoft ecosystem integration

Connect effortlessly with Microsoft Teams for collaboration, Outlook for communication, Azure for scalability and Power Platform for custom workflows and automation

Benefits from RSM clients who leverage Microsoft D365 Customer Service

Reduced response times by up to 40%, leading to faster issue resolution and happier customers
Increased agent productivity through intelligent case management and streamlined workflows
Enhanced customer satisfaction with personalized service across multiple channels, helping ensure every interaction feels valued and resolved quickly

RSM helps businesses transform customer service with tailored solutions backed by deep industry experience. We prioritize customer-centric strategies that boost satisfaction and loyalty. As a certified member of the Microsoft Cloud Solutions Partner program, we offer direct access to our Microsoft professionals and implement Dynamics 365 using the Success by Design framework for optimal performance and scalability.

Strategic relationship with Microsoft

Since 1984, RSM has been a trusted Microsoft advisor. Our commitment to excellence has been recognized with prestigious awards from Microsoft, including the U.S. Outstanding Partner, Dynamics Excellence Award, Microsoft Dynamics Inner Circle, Microsoft Dynamics President's Club and 2023 Microsoft U.S. Partner of the Year Award in Defense and Intelligence.

Imagine what you could accomplish with a technology advisor who truly understands your vision.

RSM is a Microsoft Solutions Partner for Microsoft Cloud

Transform your customer service—start today

Let’s talk about how RSM can tailor Dynamics 365 to your needs

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RSM US LLP is a limited liability partnership and the U.S. member firm of RSM International, a global network of independent assurance, tax and consulting firms. The member firms of RSM International collaborate to provide services to global clients, but are separate and distinct legal entities that cannot obligate each other. Each member firm is responsible only for its own acts and omissions, and not those of any other party. Visit rsmus.com/about for more information regarding RSM US LLP and RSM International.

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