For a smaller middle market company, this does not have to be a drawn-out, expensive process. A diligence assessment takes one and a half to two weeks from start to finish. And it can generate an outsized return by mitigating operational risks and identifying investments needed to achieve the revenue objectives identified in the investment thesis.
For IT due diligence to be effective it’s imperative to have a solid understanding of the buyer’s investment thesis. “This is absolutely critical because it becomes the North Star for the recommendations we make. For example, if the investment thesis is to increase revenues by 2 to 3 times over the hold period, our recommendations need to directly support that,” says Coffaro.
Coffaro goes on to say that adding best-in-class technology for technology’s sake is never the answer. “In fact, that often makes the issues worse. You need to have a balanced approach and to spend money where it makes sense and will drive value. The question becomes what is going to drive value?” says Coffaro.
IT due diligence should evaluate the integrity, fit and viability of business applications, infrastructure and IT organization, strategy and internal controls. Some areas, like the viability of the company’s IT organization, strategy and internal controls, may be fine. Others, like the fit of business applications, may need to be dealt with in the next year or so but aren’t immediate priorities. And some, like the integrity of the infrastructure, may require an immediate investment. By organizing the results of IT due diligence in this way, firms can make the necessary short- and long-term plans and prioritize appropriately.
It is important for buyers to understand:
- What systems the target company has in place
- If systems support 2 to 3 times growth
- If the core systems are stable, supportable and scalable
- If there is deferred capital expenditures or operating expenditures
- If the IT leader is the right person for future growth needs
- If the e-commerce system has the right functionality
- If the technology team is correctly sized and appropriately skilled
- If there is an opportunity to use IT to reduce operating costs
- If there are cost-takeout opportunities in systems or staff
- If the enterprise resource planning system enables efficient operations
Uncovering useful data: Another benefit of technology due diligence
Technology due diligence not only helps buyers understand the company’s technology platform, it also provides insight into a company’s data. Estimates say that the volume of data companies produce today doubles every two years. Some companies do not even realize the data they are collecting is meaningful. Applied in the right way, this data can provide a deeper understanding of a company’s historical performance and enable better forecasting by identifying trends in customer base and the market. This can add tremendous value at any company. Technology due diligence helps an organization understand what data is being collected and how it is being used. This analysis and review allows an IT due diligence provider to offer up any potential inefficiencies or observed gaps.
Without a preclose understanding of IT capabilities, a 100-day improvement plan may end up taking a year, or it might fail completely because of all the IT issues that have to be addressed. Moreover, before the right systems are in place, management won’t be able to generate meaningful reporting to make informed business decisions to grow revenue—making an efficient and effective IT improvement plan a critical element of success.
Smart investors and company owners know IT due diligence is critical to minimize costly and debilitating front-office and back-office technology risks, but also is vital to ensure total transaction growth realization and deal synergy achievement.