A singular, consistent experience across every touchpoint is the key to a winning customer experience (CX). In this gBook, RSM explores how organizations can make their CX a business differentiator by focusing on the holistic, end-to-end experience instead of worrying about applying yet another disconnected point solution.
Key insights from the gBook include:
- How to create, communicate and execute a holistic CX vision across your organization
- Tips for removing friction across the customer journey
- Insights into how to understand your customers on a deeper level
