Managed IT services
The demands on IT have changed. Your IT operations should too.
Modern IT teams are asked to accelerate innovation, strengthen security and control costs all at once. That pressure is forcing IT leaders to rethink how their teams operate, govern and scale.
RSM brings together cloud, security, and artificial intelligence capabilities through managed IT to help organizations drive growth and operational efficiency and helping organizations:
Managed IT services
Our integrated operating model helps you connect your entire technology stack, across applications, software, service desk, cloud, security and endpoints, into one coordinated IT experience.
Managed Microsoft 365 and Copilot
Managed Microsoft 365 with integrated Copilot AI to boost productivity and collaboration
Global managed service desk
Always-on, multichannel IT support that delivers efficient, SLA-backed end-user service
Managed cloud services
Managed cloud operations that optimize performance, cost and scalability across Microsoft Azure, AWS and GCP
Managed security services
Continuous, risk-based security monitoring and response to help protect data and infrastructure
Managed network services
Secure, reliable network management that supports high-performance connectivity across environments
Managed application services
Ongoing application management to optimize performance, integration and business alignment
Managed endpoint services
Comprehensive endpoint management that supports device security, compliance and performance
Managed AI services
One accountable team to provide ongoing adoption, governance, security and AI optimization
Serving middle market leaders across industries
RSM helps organizations modernize operations, scale globally and meet regulatory requirements with confidence, without rebuilding internal teams or betting on a managed services provider that cannot scale.
Financial services
Secure, compliant IT operations for highly regulated environments
- Support audit readiness and compliance with regulatory-aligned governance
- Maintain uptime for critical financial platforms with high-availability systems
- Safeguard sensitive customer and transaction data
Life sciences
Good practice-validated, compliant environments for research, clinical and quality systems
- Maintain validated system environments with GxP-aligned infrastructure
- Protect research and trial data with data integrity controls
- Enable cross-functional innovation and speed with secure collaboration
Food and beverage
Reliable IT that supports production, distribution and demand variability
- Reduce downtime across plants and distribution environments
- Support coordination and supply chain visibility
- Handle demand fluctuations and seasonal spikes with scalable infrastructure
Private equity
Managed IT services that support M&A integration, carve-outs and accelerated growth strategies
- Accelerate integration and onboarding
- Standardize platforms across the portfolio
- Scale to support growth, carve-outs and exit readiness
Government contractors
Accelerate CMMC and meet federal cybersecurity requirements with security-first operations
- Security controls aligned with Cybersecurity Maturity Model Certification (CMMC)
- Continuous monitoring to help protect controlled unclassified information
- Streamline compliance and reporting for audits
Technology, media and telecommunications
Support uptime, performance and cost efficiency in dynamic environments
- Maintain uptime and user experience in high-performance environments
- Control cloud spend as usage grows
- Enable faster product innovation cycles
Manufacturing
Support the modernization of supply chain and production systems
- Connect plant systems and enterprise platforms with IT/operational technology (OT) integration
- Reduce production disruption risk
- Support digital manufacturing initiatives
Nonprofit
Help organizations modernize without large internal IT teams
- Align IT spending with predictable cost models
- Protect sensitive donor and patient data
- Support reliable day-to-day operations for end users
Energy
Support the modernization of IT operations with connected IT/OT infrastructure
- Secure cloud-connected energy infrastructure and digital operations
- Maintain uptime across critical operational technology environments
- Strengthen cybersecurity resilience with proactive monitoring and recovery
Healthcare
Help protect patient data, sustain clinical workflows and reduce disruption across complex care environments
- Maintain reliable access to critical clinical applications
- Protect patient data with advanced security operations
- Strengthen continuity with tested backup and recovery
Consumer products
Keep digital commerce, supply chain and back-office systems secure, visible and reliable
- Protect e-commerce, supply chain and customer platforms
- Reduce third-party technology and cybersecurity risk
- Maintain operations with proactive monitoring and response
Managed IT delivery models built with your environment in mind
- /services/digital-transformation/fully-managed-it-services
- /services/digital-transformation/co-managed-it-services
- /services/business-strategy-operations/program-project-management/staff-augmentation
A practical middle ground for modern IT operations
RSM combines the maturity, proficiency and reach of a large firm with the flexibility, accountability and relationship focus that middle market organizations need to manage growth with scalable operations.
What makes us the practical choice for the modern middle market
Process maturity without rigidity
ITIL-grounded processes help standardize change, incident, problem and knowledge management from the start.
Technology agnosticism
RSM works within the IT service management, monitoring and security platforms you already use, without forcing unnecessary migrations or vendor lock-in.
Senior talent, on demand
Embedded senior talent means advisors, senior architects, strategists and specialists are on hand to support critical decisions, strategy and complex integrations.
Global delivery that works
Multilingual support and regional presence help deliver consistent service across Europe, the Middle East, Asia, Latin America and the Asia-Pacific.
Financial operations and cost intelligence
Embedded cost governance helps improve visibility, accountability and confidence in cloud and SaaS spend.
Broader RSM ecosystem access
When IT intersects with transformation, M&A, tax, audit or regulatory change, the broader RSM firm is behind you.
"We value RSM because they’re going to do what they do best, and that’s helping us to understand how technology fits into our strategic goals. And that allows us to do what we do best, and that’s banking."”
Deb Worm, Assistant vice president, F&M Bank
Raba Kistner expands its IT capabilities
“There’s just a level of confidence we have in RSM to figure out how to fix problems or come up with an alternative in a timely manner, where before it might have taken us months to achieve.”
- Scott Ripper, Network manager, Raba Kistner Inc.
Accounting firm establishes a powerful IT platform
“It’s really been a hand-in-hand relationship. And as we grow, and as RSM and the managed IT team grow with us, we’re going to keep going down the same path together.”
- Nicholl Amurao, Firm administrator, Rosenfield & Co.
GreenState Credit Union builds for the future
“There was no way we could build this system on our own. This was all done entirely because of our relationship with RSM. The fact that RSM has helped us in every capacity that we have ever asked of them is amazing.”
- Aaron Hicks, Supervisor, GreenState Credit Union
RSM provides outsourcing services to support biotechnology company operations over the years
“It’s great to have one company that you trust to do everything that you need, in a timely manner and with professionals who know what they are doing.”
- James Murphy, Vice president of finance and controller, Sigilon Therapeutics Inc.
Chandler Industries builds a resilient IT infrastructure
“…RSM has significant reach. We have customer requirements and Department of Defense compliance that is ever-changing, and a company like RSM has the bench strength for multiple sites that we certainly couldn’t afford to have ourselves.”
- Pat O’Neill, Chief Financial Officer, Chandler Industries
Featured client success story
RSM helps Bridgeway Capital Management accelerate technology delivery
“In RSM, Bridgeway has found a partner with the capabilities and principles to help us achieve our technological goals today and in the years ahead.”
Ian Sale, Head of Technology, Bridgeway Capital Management
Featured client success story
RSM’s FIT as a Service platform helps First Federal Credit Union reduce IT worries
“From a strategic and executive viewpoint, RSM is a national brand, and there is a certain level of comfort and confidence knowing that they have financial institution experts that are working with us on a daily basis.”
Tom Chalstrom, President and Chief Executive Officer, First Federal Credit Union
Related Insights
- /insights/services/managed-services/7-ways-managed-it-services-can-overcome-challenges
- /insights/services/managed-services/5-ways-managed-it-services-create-a-new-way-of-working
- /insights/services/managed-services/the-advantages-of-it-outsourcing
- /insights/services/managed-services/5-tips-for-improving-outcomes-with-managed-it-services
- /insights/services/managed-services/it-managed-services-success-stories