© 2020 RSM US LLP. All rights reserved.
RSM industries for Microsoft Dynamics CRM
RSM has been providing implementations for Microsoft Dynamics CRM since version 1. The following are industries where our consultants offer specialized services.
Increase visibility and improve service delivery in health and human services (HHS)
Health and human services (HHS) agencies are charged with providing services that improve people’s lives. Managing service delivery can be a difficult task, and many existing systems are not focused where they should be―on the recipient of the services.
HHS case management often deals with multiple jurisdictions with varying requirements across jurisdictions, inconsistent availability of services across jurisdictions, time-consuming manual processes, difficulty in tracking service recipients and more. Microsoft Dynamics CRM with RSM Accelerators is the perfect tool for making case management more efficient and more effective.
Enhance customer service while increasing efficiency for industrial product manufacturers
Industrial product manufacturers take business-to-business customer relationships seriously and must always focus on fostering those relationships to strengthen the ties with customers that expect their orders to receive top priority and on-time completion. Microsoft Dynamics CRM enhances communication by making information readily available so questions can be answered immediately and customers can always feel that you are there when they need you.
CRM can only be truly effective when integrated with ERP to access operational data and to pass customer information to scheduling and production functions. CRM and ERP together “close the loop” to make sure that supply and demand are working together for efficiency, responsiveness and great customer service. Microsoft Dynamics CRM is pre-integrated with Microsoft Dynamics ERP; RSM has deep experience in integrating Dynamics CRM with other ERP systems.
Helping consumer products companies address continuous change
For decades, RSM's audit, tax and consulting professionals have been helping consumer-focused companies improve their performance through the most challenging business cycles.
RSM brings this deep background in food and beverage, retail, entertainment, consumer services, publishing and other consumer products markets to our support of Dynamics CRM and ERP customers through system implementation and support, SmartStart implementation including accelerators, software integration and development projects, and consulting engagements to address specific company and industry challenges.
Improving productivity at nonprofits
Maintaining and cultivating relationships with clients, donors and volunteers is among the most important challenges for nonprofit organizations. Finding the most beneficial way to do more with less is a constant struggle. Microsoft Dynamics CRM helps nonprofit organizations efficiently identify and communicate with key constituents, presenting them with the right information at the right frequency of contact. Gain a better understanding of your stakeholders and provide the information they want and need in the manner they prefer, with reduced administration and overhead.
Progressive organizations take advantage of technology to enhance and grow relationships. Microsoft Dynamics CRM, with support and implementation, integrations and accelerators from RSM, provides industry leading features and capabilities in a flexible and easy-to-use system especially for nonprofits.
How can we help you?
Contact us by phone 800.274.3978 or
submit your questions, comments, or proposal requests.