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How to extend your CRM investment across more of your organization


Your journey with customer relationship management (CRM) systems usually starts in one part of your organization, many times in the sales area, but once you have made this investment in CRM, how do you successfully leverage the platform in other areas? Join us as we walk through real customer case studies to illustrate how these customers have effectively expanded their CRM deployment across their organizations, either by using other capabilities in CRM or by employing CRM in conjunction with other technologies to better enhance their existing investment.

Learn how you can leverage your existing deployment to yield greater efficiency and cost savings across the organization. During this webcast we discuss:

  • Other important technologies like mobility and portals
  • Best practices to expanding your use of CRM
  • How the not-for-profit and technology industries are using CRM
  • How to identify good opportunities for CRM


Download webcast slides


Event details

Who should attend
Existing users of Microsoft Dynamics CRM and sales, marketing, operations and information technology professionals

CPE credit


More information
Email Kathy Davidson or call +1 800 274 3978