What’s new in Dynamics 365 for Customer Engagement version 9.0?
RECORDED WEBCAST |
Version 9.0 of Dynamics 365 was recently released; our webcast will demonstrate new features from the release, specifically covering the applications that make up the customer relationship management (CRM) portion of Dynamics 365, now referred to as Customer Engagement. These applications include sales, customer service, field service and project service automation.
The new features include:
- User experience (UX) enhancements
- Business process flow enhancements
- New mobile apps
- Virtual entities
- Microsoft Flow in Dynamics 365