United States

Your case management system may require a speedier, real-time solution

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Health and human services agencies are charged with providing care and outreach that improve people’s lives. Managing this essential service delivery is a complicated task and when existing processes and systems are not optimal, workload is inefficient and provided care could be jeopardized. Continuous improvement and updates are required throughout an agency’s systems to assure the best service is offered to the many people they care for.

One vital improvement area to focus on includes an agency’s case management system. In many instances, unsupported legacy solutions are used to capture client or patient data. Microsoft’s FoxPro is an example of a legacy platform that is no longer supported. While FoxPro has been widely used among health and human services organizations to manage case loads, it may be a critical misstep to continue using it, particularly since the solution has been discontinued by Microsoft and its lack of updates have made it vastly outmoded.

For instance, as I’ve worked with agencies using FoxPro, many have wrangled with challenges around its nonmobile nature. In several instances, case workers are relegated to recording information in written form while out in the field, later transferring this paper-based data to a database back at the office. This paper-to-later-entered-process is rife with inefficiencies due to the duplication of work and the increased chance of error due to multiple entries. Mobility addresses that workflow issue, but FoxPro cannot support that key solution.

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