Business Process Improvement Consulting

Doing things the same way year after year may feel comfortable, but it could be a sign your company's processes have grown inefficient or just plain obsolete.

Problems with product quality, paying overtime to meet a deadline, stacks of paper, searches for a part or report, and rising costs all hint at opportunities for business process improvement. Still, process improvement and streamlining is not urgent for most companies. It often takes a back seat to the everyday demands of running a business, giving way to ongoing inefficiencies and lost opportunities.

And even if you have devoted the time and resources to process improvement, considering your employees' reaction to the new or revamped internal process is often as important as the procedural change itself. Given the average employee's resistance to change, it is not uncommon for a company's goals, products and technologies to outpace its internal processes. As internal processes become outdated and lose focus, your company becomes less profitable, responsive and efficient.

Business process improvement presents a challenge for any business. Partnering with an objective third party can help you identify the critical areas that require change and dramatically increase your chances of proper execution.

How we can help

The experienced professionals at RSM review all facets of your organization - from planning and systems integration to the examination of functional areas to assessing your current processes. This helps you define your critical success factors and determine the best course of action. Our process-improvement method looks to answer three basic questions:

  1. Is the process defined and communicated to employees — and does everyone understand who, what, when, where, why and how?
  2. Is there a system in place to manage the process — and is the system consistently applied across groups?
  3. Are there opportunities to streamline or reengineer the process in a way that adds value for the process, the product or the customer?

Knowing the answers to these questions helps determine the steps needed to improve the process. And the benefits to improving the process are significant - often resulting in cost reductions and increased productivity through:

  • More accurate information
  • Accelerated responsiveness
  • Minimized paperwork and entry duplication
  • Ongoing support for continuous improvement


We understand how complex and time-consuming it can be to assess and improve business processes. With this in mind, our services are designed to provide you with cost-effective and time-saving ways to meet your business objectives.

Unlike many other providers, RSM offers a comprehensive range of business consulting services in the areas of risk advisory, financial management and technology.

How can we help you?

Contact us by phone 800.274.3978 or
submit your questions, comments, or proposal requests.

Rapid Assessment®

Learn more about this "quick-hit" diagnostic of your critical areas of operations.